Sales Support representativePhilippian Marketing Corporation

A Sales Support Representative in the e-commerce industry plays a crucial role in assisting the sales team and ensuring smooth sales operations. Here's an overview of the responsibilities associated with this role:
Order Processing: The Sales Support Representative is responsible for processing customer orders accurately and efficiently. This involves verifying order details, entering information into the system, coordinating with the warehouse or fulfillment team for order fulfillment, and ensuring timely shipment or delivery.
Customer Assistance: They provide customer support and assistance throughout the sales process. This includes responding to customer inquiries, addressing product-related questions or concerns, and providing guidance on order placement, payment options, and shipping details. They strive to deliver exceptional customer service and ensure a positive buying experience.
Sales Documentation and Reporting: Sales Support Representatives maintain sales-related documentation, such as sales contracts, purchase orders, invoices, and shipping records. They may also generate sales reports, analyze sales data, and provide insights to the sales team or management regarding sales performance, trends, and customer behavior.
Inventory Management: They collaborate with inventory or warehouse teams to monitor product availability, track stock levels, and coordinate product replenishment. Sales Support Representatives assist in managing inventory records, ensuring accurate stock information is maintained, and working with relevant teams to address any stock-related issues or discrepancies.
Sales Collateral and Materials: They assist in creating and organizing sales collateral, including product catalogs, brochures, and sales presentations. Sales Support Representatives ensure that sales materials are up-to-date, readily accessible, and properly distributed to the sales team or customers as needed.
Sales Team Support: They provide support to the sales team by assisting with lead generation, prospect research, and database management. They may also coordinate sales meetings or appointments, prepare sales materials for presentations, and assist with sales follow-ups or customer outreach.
CRM Maintenance: Sales Support Representatives are responsible for maintaining customer relationship management (CRM) systems. This includes updating customer information, tracking customer interactions and sales activities, and ensuring data accuracy and integrity.
Problem Resolution: They assist in resolving customer issues or concerns related to sales, orders, or deliveries. This involves coordinating with various departments, such as customer support, logistics, or finance, to address and resolve customer complaints, refunds, returns, or any other sales-related problems.
The role of a Sales Support Representative in e-commerce requires strong organizational skills, attention to detail, effective communication, and the ability to multitask. They play a critical role in supporting the sales team and ensuring efficient sales operations and customer satisfaction.
Summary of role requirements:
Looking for candidates available to work on weekdays and Saturdays
No experience required for this role
Working rights required for this role
Expected start date for role: 23 June 2023