Sales Support associateFirst Focus

First Focus is Australia's best Managed Service Provider (MSP), with a team of almost 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We have just started the search for the best multi-client experienced Sales Support professional in the Philippines. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
We find and retain the best - best Service Desk, best technical escalation, best team leads and managers, best team!
We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!
As a Sales Support Associate you are responsible working with key stakeholder to source and purchase high-quality, cost-effective telecommunications solutions for First Focus clients.Your core responsibilities are focused on performing the required operational processes for procurement end to end, building and maintaining strong strategic relationships with key stakeholders (such as vendors, clients and Technical Account Managers), researching commercial information around the current market status and changes within the telecommunications environment and role modelling the behaviours that create a high performing, engaged culture.DutiesWe do not expect someone to have all of these. Familiarity and knowledge is the key to be successful in this role.Sales Support & Quoting
Completes Service Qualifications and seeks out the best solution available to the client
Provides advice on the preferred solution when a request is made, and works with Technical Account Managers to implement or adapt recommendations
Ensures clear communication paths to simplify always
Supports the Technical Account Managers (but sometimes the client as well) in any way they need
Completes market research & client research (understand what has been sold to the client, preferred vendor)
Seeks out the best price available within the market
Prepares quotations in MS Excel/ConnectWise Sell
Maintains tickets in ConnectWise Manage
Procurement
Determines the most appropriate vendor for different orders considering various factors such as current stock levels, lead times and ordering history
Requests further information from vendors to understand lead times and advises on this to internal and external stakeholders
Performs price negotiations with vendors based on order size, knowledge of the industry and previous pricing
Has conversations around stock outages, price increases and new products with internal and external stakeholders
Places orders and receives stock
Ensures that all quoting, ordering and invoicing has been completed accurately
Manages the Backorder Report
Provisioning
Manages the provisioning process for communication services including:
Ordering new links and services
Monitoring progress on all orders to ensure they are completed on time or delays are highlighted to the Project Managers
Assists with resolving issues that could services to be delays
Updating the Agreements team to ensure new services are invoiced correctly
Maintains tickets and projects in ConnectWise Manage
Market Knowledge
Regularly checks the market to ensure First Focus are using the best vendors, being provided with competitive prices and the best technologies based on current and future needs
Understands available products and what margins apply to different products is up to date with new products as they are released by vendors
Builds commercial awareness by researching competitors, vendor offerings and key differences between vendors
RequirementsRequirementsIn order to be successful, we are looking for someone with the following skills and experience:
Experience working in BPO particularly as Technical Support or any roles with technical environment for at least 2years
Quick learner with strong problem-solving skills, who can easily adapt to new training and environments
Accuracy and high level of attention to detail
Experience as a Procurement Specialist/Sales Support/Sales Administrator/ any similar positions is desirable but not required
Strong administration and coordination skills
Ability to multi-task and adapt to changes quickly
Outstanding communication skills and a keen attitude to learn and never stop growing
Experience with ConnectWise/ticketing system is highly desirable but not required
Can work with minimal supervision
Worked in an MSP type of environment is desirable but not required
Must be willing to work in our office in Ortigas or Alabang
Office Address
29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
Additional Information
Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
This role is open to anyone living within the Philippines (city or provinces)
BenefitsEmployee Perks
First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
'Never Stop Growing' is deeply embedded in our DNA - we offer 10 paid study days each year and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
HMO from the first day of your employment
Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
Dayshift, weekends off* plus25 days paid days leave annually
Employee Referral Program (Php 20,000)
Employee MVP Award (Php 10,000)
Social events, End of Financial Year and Christmas
Employee Profit Sharing*
Loyalty bonus for long-term employees*
First Focus

Muntinlupa City, Metro Manila
Permanent
Full-time