Sales RepresentativeWeremote

Our member company is an eCommerce brand based in Sydney Australia and is expanding globally this year. They are a premium supplier of camping and outdoor equipment with quality products at great prices and thousands of positive reviews. Be part of their Pioneer team in the Philippines!
Primary Function:
As a Customer Service Representative, you will be active in a self-driven role to be a customer service champion. Create bespoke solutions to meet customer satisfaction as well as the business needs. Negotiation skills will assist you to make sales as well as bespoke resolutions that benefit every party. Being a front-line employee representing the brand, this role requires you to maintain a professional attitude as well as provide feedback loops about the product quality or processes.
Key Responsibilities:
Handle customer's customers through phone, email, and chat.
Answering customer queries whether it be pre-sales, technical or after sales support.
Gather firsthand information from customers to improve products and services.
Understand the products that we're selling and provide correct recommendations to customers and close out the sale.
Be technically capable to discuss the specifications, use cases and troubleshooting of our products to customers to answer and questions they may have or resolve their concern.
Reports To:
The Customer service representative will report to Operations Team Leader.
Preferably a graduate of any related field.
Experience working in an Australian E-commerce industry is preferred.
Highly technical and has familiarity with lithium batteries, generators and solar panels is a big plus
Communicates effectively (verbal and written).
High attention to detail.
Willing to work onsite.
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Sales and Marketing Business Process Outsourcing 1 opening Bachelor's degree graduate
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Kalibrr

Pasig City, Metro Manila
Permanent
Full-time