sales and Customer support representativeWeremote
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 13/11/2023
Deadline: 01/08/2022
About the Company:
Our member company is an eCommerce brand based in Sydney Australia and is expanding globally this year. They are a premium supplier of camping and outdoor equipment with quality products at great prices and thousands of positive reviews. Be part of their Pioneer team in the Philippines!
Primary Function:
As a Customer Service Representative, you will be active in a self-driven role to be a customer service champion. Create bespoke solutions to meet customer satisfaction as well as the business needs. Negotiation skills will assist you to make sales as well as bespoke resolutions that benefit every party. Being a front-line employee representing the brand, this role requires you to maintain a professional attitude as well as provide feedback loops about the product quality or processes.
Key Responsibilities:
Handle customer's customers through phone, email, and chat.
Answering customer queries whether it be pre-sales, technical or after sales support.
Gather firsthand information from customers to improve products and services.
Understand the products that we're selling and provide correct recommendations to customers and close out the sale.
Be technically capable to discuss the specifications, use cases and troubleshooting of our products to customers to answer and questions they may have or resolve their concern.
Reports To:
The Customer service representative will report to Operations Team Leader.
What are we looking for?
Preferably a graduate of any related field.
Experience working in an Australian E-commerce industry is preferred.
Highly technical and has familiarity with lithium batteries, generators and solar panels is a big plus
Communicates effectively (verbal and written).
High attention to detail.
Willing to work onsite.
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 2 openings Bachelor's degree graduate
Weremote is your all in one Coworking, BPO Seat Leasing, Serviced Offices and Shared Services platform. We're here to help you grow your business. Here, you have the environment and community that will connect you with the right people. We help our clients and build the best team possible for their company while helping candidates climb up the career ladder. Work With Innovative Companies That Will Help You Reach Your Career Goals Today.
Kalibrr
Our member company is an eCommerce brand based in Sydney Australia and is expanding globally this year. They are a premium supplier of camping and outdoor equipment with quality products at great prices and thousands of positive reviews. Be part of their Pioneer team in the Philippines!
Primary Function:
As a Customer Service Representative, you will be active in a self-driven role to be a customer service champion. Create bespoke solutions to meet customer satisfaction as well as the business needs. Negotiation skills will assist you to make sales as well as bespoke resolutions that benefit every party. Being a front-line employee representing the brand, this role requires you to maintain a professional attitude as well as provide feedback loops about the product quality or processes.
Key Responsibilities:
Handle customer's customers through phone, email, and chat.
Answering customer queries whether it be pre-sales, technical or after sales support.
Gather firsthand information from customers to improve products and services.
Understand the products that we're selling and provide correct recommendations to customers and close out the sale.
Be technically capable to discuss the specifications, use cases and troubleshooting of our products to customers to answer and questions they may have or resolve their concern.
Reports To:
The Customer service representative will report to Operations Team Leader.
What are we looking for?
Preferably a graduate of any related field.
Experience working in an Australian E-commerce industry is preferred.
Highly technical and has familiarity with lithium batteries, generators and solar panels is a big plus
Communicates effectively (verbal and written).
High attention to detail.
Willing to work onsite.
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 2 openings Bachelor's degree graduate
Weremote is your all in one Coworking, BPO Seat Leasing, Serviced Offices and Shared Services platform. We're here to help you grow your business. Here, you have the environment and community that will connect you with the right people. We help our clients and build the best team possible for their company while helping candidates climb up the career ladder. Work With Innovative Companies That Will Help You Reach Your Career Goals Today.
Kalibrr
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Weremote
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About the company
Weremote jobs
2nd floor, Building C, Metrowalk Commercial Complex, Meralco Avenue, Barangay Ugong, Pasig City, Philippines 1604