Reservations and customer specialistWeLink Management Consultancy Services
Workplace: Cebu
Salary: ₱ 14,000.00 monthly
Work form: Full time
Posting Date: 10/11/2025
Deadline: 05/02/2021
Description
Welink MCS is hiring for a Reservations and Customer Specialist in behalf of a client partner in the BPO Industry
Location: Cebu City
Email: ***@welinkmcs.com or ****@welinkmcs.com
Roles & Responsibilities:
•Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
•Equipped to handle all general reservations and deal with changes to all reservations
•Process refunds to passengers and answer general airline and reservation queries
•Handle mileage plus reservations and queries
•Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
•Ensure accurate documentation of customer profiles/reservations
•Handle customer complaints and provide first-time resolution
•Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
•Keep all company ****rmation which includes customer ****rmation confidential and secured
Qualifications:
•Graduate of at least 4-year course
•Fresh graduate with or without call center experience
•May have other experiences in other industries
•Undergraduate (must complete 2 years in college with no back subjects)
•Must have a minimum of 6 months of Call center experience
Requires Skills:
•Working knowledge of PCs e.g. MS Office
•Reasonable keyboard skills
•Generic understanding of customer service
•Need to have sound customer service skills and soft skills with the prime focus being on customer satisfaction
•Excellent spoken English and reasonably good written communication skills.
•No Regional Accent, Neutral Accent
•Ability to verbalize thoughts
•Correct construction of sentences
•Grammatically correct English
•Good grasping power
•Excellent listening skills
•Should have patience and not be overawed by difficult situations
•Team player
•Reasonable analytical skills
•Understanding of job profile applied for
•Situation handling skills
•Leadership skills (not a critical parameter but would be an add-on)
Requirements
Minimum education level: Vocational
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Welink MCS is hiring for a Reservations and Customer Specialist in behalf of a client partner in the BPO Industry
Location: Cebu City
Email: ***@welinkmcs.com or ****@welinkmcs.com
Roles & Responsibilities:
•Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
•Equipped to handle all general reservations and deal with changes to all reservations
•Process refunds to passengers and answer general airline and reservation queries
•Handle mileage plus reservations and queries
•Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
•Ensure accurate documentation of customer profiles/reservations
•Handle customer complaints and provide first-time resolution
•Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
•Keep all company ****rmation which includes customer ****rmation confidential and secured
Qualifications:
•Graduate of at least 4-year course
•Fresh graduate with or without call center experience
•May have other experiences in other industries
•Undergraduate (must complete 2 years in college with no back subjects)
•Must have a minimum of 6 months of Call center experience
Requires Skills:
•Working knowledge of PCs e.g. MS Office
•Reasonable keyboard skills
•Generic understanding of customer service
•Need to have sound customer service skills and soft skills with the prime focus being on customer satisfaction
•Excellent spoken English and reasonably good written communication skills.
•No Regional Accent, Neutral Accent
•Ability to verbalize thoughts
•Correct construction of sentences
•Grammatically correct English
•Good grasping power
•Excellent listening skills
•Should have patience and not be overawed by difficult situations
•Team player
•Reasonable analytical skills
•Understanding of job profile applied for
•Situation handling skills
•Leadership skills (not a critical parameter but would be an add-on)
Requirements
Minimum education level: Vocational
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
₱ 14,000.00 monthly · Cebu, Central Visayas · Today, 04:28 PM
Work type
Full Time
Work type
Full Time
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WeLink Management Consultancy Services
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Taguig, National Capital Region · Today, 08:01 AM
Position Reservations and customer specialist recruited by the company WeLink Management Consultancy Services at Cebu, Cebu, Joboko automatically collects the salary of ₱ 14,000.00 monthly, finds more jobs on Reservations and Customer Specialist or WeLink Management Consultancy Services company in the links above
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WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM