renewals manager - Team Lead (on-site cyber sigma, taguig)TSG Outsourcing

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City. 
 
How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/c2EvEqrV214vkQFr9
 
Rate: $9/hr and earn up to PHP 89,000+/month
Schedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA Timezone
 
Renewals Manager - Team Lead (On-Site Cyber Sigma, Taguig)
 
Job Description:
 
This role combines direct ownership of a renewal portfolio with leadership of a small team of Renewals Managers. The Team Lead is expected to run full renewal cycles-quoting, negotiating, and booking-while also coaching team members, monitoring performance, and ensuring best practices are followed.
 
The ideal candidate has proven success in SaaS renewals and forecasting, along with experience managing or mentoring a team. This dual scope requires someone who can balance individual contributor responsibilities with people leadership, serving as both a top performer and a role model for the team.
 
Qualifications:
3-5+ years renewing B2B SaaS (or adjacent sales/CSM) with proven retention predictability and negotiation wins. 
Mastery of CRM (Salesforce preferred), CPQ/CLM, and e-signature; disciplined pipeline hygiene and forecasting. 
Commercial fluency across SaaS pricing, true-ups/usage, ramps, and multi-year negotiations; confident with procurement and legal redlines. 
Cross-functional communication that earns trust with AE/CustEx/RevOps; crisp written notes and customer emails.
 Account setup and licensing for renewals
Manage incremental upsells and pass along higher expansion opportunities to strategic AEs
Excellent written/spoken English skills
Clear documentation habits
Secure workspace (SSO, least-privilege access, compliant device)
Stable connectivity
Ability to overlap 6-8 hours with North America or EMEA.
Nice To Have Qualifications:
Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.
Responsibilities:
Own renewal opportunities from prep to signature; generate accurate quotes, negotiate terms, and book on or before the subscription renewal date.
Maintain bottom-up forecasts with best-case/worst-case ranges using ATR, Won ARR, and Swing ARR; keep next steps and risk notes current. 
Partner with Account Executives and Customer Lifecycle team on strategy, risk mitigation, and executive alignment; respect clear rules of engagement across new business vs. renewals. 
Monitor account health and use predictive likelihood-to-renew signals to prioritize outreach and interventions; surface insights/trends to leadership. 
Work effectively with channel partners and procurement; manage true-ups, co-terming, and term-length changes per policy. Outcomes (KPIs), Renewal Rate (dollar-weighted), On-time Renewal %, Growth Net ARR, compression/discount, lifecycle task completion rate, and customer satisfaction (CSAT/NPS). 
Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.
Renewal execution & forecasting discipline:Runs full renewal cycles: quoting → negotiation → booking; builds best-case/worst-case forecasts using ATR/Won ARR/Swing ARR fields; documents risks and next steps.
Lifecycle & on-time close rigor: Works a 12-month renewal lifecycle (prepare/quote/sign in months 9-12); hits "on-time" close against subscription renewal date; drives on time renewals or early renewals with benefits to CloudBees
Cross-functional rules of engagement: Partners tightly with AE/Services/TSMP; honors coverage boundaries (AE owns new/add-on, RM owns flat renewal/true-ups); escalates risk and potential for upsell early.
CRM/CPQ data quality: Maintains clean opportunities, stages, notes, and 120-day rolling forecast; follows opportunity management, quotation, and forecasting best practices.
Metrics-driven: Manages to Renewal Rate, On-time Renewal %, Growth Net ARR, compression/discount, and activity completion rates.
Risk spotting & mitigation: Uses health signals and predictive likelihood-to-renew scoring to triage book of business and drive interventions.
Tools fluency: Salesforce (or equivalent) + CPQ/CLM + e-signature + billing/entitlements; comfortable with playbooks and renewal dashboards.