renewals Manager (on-site cyber sigma, taguig)TSG Outsourcing

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.
 
How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/c2EvEqrV214vkQFr9
 
Rate: $7/hr and earn up to PHP 69,000+/month
Schedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA Timezone
 
Renewals Manager (On-Site Cyber Sigma, Taguig)
 
Job Description:
Mission: Retain and grow recurring revenue by owning a portfolio of subscription renewals end-to-end-driving timely, accurate closures, minimizing churn/contraction, identifying growth opportunities, and ensuring strong customer communication.
 
Qualifications:
3+ years in renewals, account management, sales support, or customer success (B2B SaaS or adjacent industry).
Strong communication skills (written & verbal English).
Working knowledge of Salesforce (or equivalent CRM); disciplined note-taking and pipeline hygiene.
Commercial fluency with SaaS renewals (basic pricing, terms, usage adjustments, and discounts).
Ability to work cross-functionally and follow clear rules of engagement (AE owns new business/expansion; RM owns renewals/true-ups).
Offshore specifics
Strong English (written & verbal); clear documentation habits; secure workspace with stable internet.
Ability to overlap 6-8 hours with North America or EMEA.
Nice To Have Qualifications:
Strong negotiation skills with procurement; ability to defend value and terms.
Experience with CPQ, CLM, or billing systems.
Must Have Requirements:
Renewal execution: Runs full renewal cycles-quoting → negotiation → booking.
Lifecycle discipline: Prepares/quotes/signs renewals on time; minimizes last-minute risks.
Cross-functional alignment: Works closely with AE/CS; respects boundaries for new vs. renewal business.
CRM hygiene: Keeps Salesforce data accurate and updated.
Metrics-driven: Works to Renewal Rate, On-time Renewal %, and activity completion rates.
Risk management: Identifies risks early and raises to leadership or AE.
Tools fluency: Salesforce + e-signature tools; comfortable with dashboards and playbooks.
Offshore readiness: Excellent communication, documentation, reliable internet, secure workspace, time-zone overlap.
What you'll do:
Own renewal opportunities from prep to signature; generate accurate quotes, negotiate terms, and book on or before the subscription renewal date.
Maintain clean Salesforce records with accurate stages, notes, and forecasts; keep next steps and risk notes current.
Partner with Account Executives and Customer team on strategy, risk mitigation, and account planning.
Monitor account health, identify at-risk renewals early, and escalate when needed.
Work effectively with channel partners and procurement; manage true-ups, co-terming, and term-length changes per policy.
Outcomes (KPIs)
Upcoming Renewals ARR
Growth in Net ARR
Documentation and task completion rates
Account setup and licensing for renewals
Manage incremental upsells and pass along higher expansion opportunities to strategic AEs.