remote support engineer (french/ German speaking)TSG Outsourcing

How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $13/hr and earn up to PHP 130,000+/month
Schedule: Monday - Friday: 9:00 AM - 5:30 PM EMEA
 
REMOTE SUPPORT ENGINEER (FRENCH/GERMAN SPEAKING)
 
Must Have Qualifications:
Ability to speak German or French
3+ years implementation/operations experience of Linux servers, virtualization. Kubernetes knowledge is a bonus
Previous customer/end user facing experience as a technical lead
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
Loyal, reliable, devoted & conscientious
Highly responsible and accountable
Nice To Have Qualifications:
Experience with authentication technologies (LDAP, TACACS, RADIUS, etc.)
Experience with SQL queries is a plus
Proficiency with X.509 certificates and SSL/TLS usage and troubleshooting is a plus
Experience in scripting languages are a plus (BASH, Python, Perl, etc)
Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Responsibilities:
Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the deployment, implementation, and integration of Tufin products within customers' infrastructure
Help to create documentation of best practices in maintaining Tufin solutions
Develop a deep understanding of the customers' technical environment
Software leveraged by our company include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect