Quality Assurance SpecialistTaskPro Outsourcing

Job Description:
Performs call monitoring and provides trend data, quality reports, and feedback to the QTE and Sales Manager.
Reviews call recordings, emails and provides trend data, quality reports.
Participates in design of call / email monitoring formats and quality standards.
Collaborate with sales and marketing teams to align strategies with client expectations and market demands.
Provides actionable data to various internal support groups as needed.
Work with other internal teams to define quality metrics.
Analyze customer feedback and surveys to identify areas for improvement and opportunities to enhance the quality of customer interactions.
Coordinates and facilitates call calibration sessions for production and sales staff.
Maintain detailed records of content issues, errors, and resolutions.
Maintain accurate and detailed records of quality assurance activities, findings, and sales-related insights.
 
Education and Experience:
• Bachelor's degree in a related field (e.g., Sales, Marketing, Business).
• Proven experience in sales within the BPO industry.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to analyze data effectively.
• Proficiency in using quality assurance tools and software.
• Strong problem-solving abilities.
• Self-motivated, proactive, and the ability to work independently or as part of a team.