Quality Assurance auditorGeneral Motors

Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.The RoleThe Quality Lead supports People Services Center operations in performing Quality Audits. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting.What You'll Do
Lead the implementation of People Services Center Quality Assurance plan
Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts
Track quality performance based on Customer Survey feedback and lead improvement effort
Continually analyze and increase the value of the quality system
Capability to create and review Master Processes documentation for supporting People Services Center Operations
Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training
Determine customer survey strategies to increase participation rates
Support and validate requirements for Operations and Quality Dashboard development
Your Skills & Abilities (Required Qualifications)
Bachelor's degree
Knowledge of and experience in Operational Excellence methodology
(6 sigma)
Demonstrated ability to analyze data and present key insights in formal meetings with upper management
Demonstrated ability to lead problem solving projects
Highly skilled on developing presentations and communicating
Skilled on negotiation and argumentation
Excellent Communication Skills in English
Minimum 2 years' experience in a Quality or Operations support role
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience as a customer service agent
Working with OpEx (6 sigma) projects
Quality System leadership experience
Training experience
NOTE: This is a Night Shift schedule.About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit .AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
General Motors

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time