project and service ManagementWonders Corporation

Job Description:
Who you are
To ensure success as a Project and Service Management Senior Manager, you should have excellent leadership abilities so you can effectively guide teams of project managers and service/process coordinators and have experience in overseeing multiple teams. In-depth knowledge in Project Management, IT Service Management, IT Asset Management, and implementing ITIL processes.
Key Responsibilities:
Responsible for leading and overseeing professionals in the areas of project management, service management, and asset management, and configuration management.
Maintains staff by recruiting, selecting, orienting, and training employees; and providing opportunities for personal growth.
Provide strategic and operational direction and goal-setting.
Manages assigned IT projects to ensure adherence to budget, schedule, and scope of the project.
Helps in developing, maintaining, and revising proposals for IT projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
Helps in setting and tracking project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
Helps in establishing and implementing project communication plans, providing status updates to affected staff and stakeholders.
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, and other IT Service management processes.
Responsible for the creation, publication, and use of the service catalog.
Develop and drive the IT organization's service management, tools, monitoring, and logging strategy, as well as related business processes.
Maintains quality service by establishing and enforcing organization standards, processes and procedures.
Manage continuous service improvement and continuous process maturity through regular process and tool reviews.
Forecast of budget requirements, preparing an annual budget, and scheduling expenditures
Requirements
Qualifications:
Bachelor's degree in information technology, information systems, computer science or related field
ITIL certified preferred
Minimum 8 years experience working in IT Projects Management and/or IT Service Management
Thorough understanding of project management and ITSM principles and practices
Thorough understanding of information technology procedures and practices.
Minimum 5 years experience managing and overseeing projects managers and/or process coordinators
Ability to motivate groups of people to complete a project in a timely manner.
Strong interpersonal, communication, and leadership skills
Ability to manage and prioritize tasks and projects
Excellent analytical and problem-solving skills
Team oriented
Excellent interpersonal, written, and oral communication skills.
Ability to prioritize and organize work in a multitasked environment.
Ability to adapt to a flexible schedule.
Wonders Corporation

Dumaguete City, Negros Oriental
Permanent
Full-time