Product support specialistThomson Reuters

About the Role
Provide Tier 1 support in English via e-mail for customer cases using Salesforce.com and handle incoming calls via the customer service line (95% e-mail, 5% phone support)
Research requests and confirm expectations with the customer
Develop product knowledge to resolve customer questions using existing knowledge base, historical records and/or own experience
Follow established escalation procedures to assign cases to the appropriate level as required
Analytical skills, attention to detail and consistent follow-through
Effective interpersonal skills and the ability to work independently and as part of a team
About You
Education: BA or BS degree required
1+ years in a customer service role is highly desired but not required
Minimum JLPT N3 required (preferred native speaking or N1)
Strong written and verbal English\Japanese communication required
Support experience with an emphasis on providing excellent service
Demonstration of critical thinking skills
Strong initiative and ability to self-manage
Excellent written and verbal communication skills
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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Thomson Reuters

Taguig City, Metro Manila
Permanent
Full-time