product Communication specialistIThinkWeb Corporation

The Product Communication Specialist is responsible for ensuring effective facilitation of business communication between customers, stakeholders, top management and the development team. Your primary focus is on understanding customer and stakeholder needs, providing product-related support, and gathering valuable feedback for continuous improvement. This role demands a strong interest in data and technology, as it involves close collaboration with both technical and non-technical stakeholders.
This role places a significant emphasis on strong comprehension skills, particularly in the context of distilling and communicating technical information. A successful Product Communication Specialist will effectively bridge the gap between technical and non-technical stakeholders, ensuring clarity and understanding in all interactions.
Duties and Responsibilities:
Business Correspondence and Data Management:
Provide support to customers, ensuring their adaptation and effective management of data management systems and other services.
Respond promptly to (customer/product user/clients/stakeholders) inquiries, aiming for the shortest possible resolution time.
Maintain expertise in all facets of the product from a user perspective to identify issues and potential bugs.
Data Analysis and Reporting:
Collaborate with Business Analysts (Data Specialist and Data Researcher) to interpret data analytic reports for internal and external stakeholders.
Gather and analyze user experiences, providing valuable feedback to the Product Owner and suggesting improvements based on data insights.
Product Enhancement and Coordination:
Coordinate with the Product Owner to improve products based on first-hand experiences, customer feedback, and internal data analytics.
Report results of data analysis and user experiences to management, customers, and stakeholders.
Client Expansion and Communication:
Provide a list of potential clients to top management based on received enquiries, contributing to the expansion of the client/user base, especially among large corporations.
Reach out to top management for enquiries requiring decision-making and advice, ensuring alignment with the company's identity and brand in responses.
Qualifications:
Individuals who care about our people, our community, and our planet and who are totally aligned with our values; * Exceptional communication skills and an outstanding customer service ethic;
Resilient and energetic team player who is open-minded and willing to learn;
Strong analytical and organizational skills;
Excellent verbal and written communication skills;
Excellent problem-solving skills;
Technical Acumen: * Ability to comprehend and communicate effectively with both technical and non-technical stakeholders.
Demonstrated interest and understanding of data and technology concepts.
Education: * A completed Bachelor or Master's degree
We generally look for applicants with a Bachelor's degree in an area of Communications, Technology, Information Systems, Computer Science, Data, Commerce, Business, Supply Chain Management, Finance, Environment, or Sustainability. However, we will consider other degrees if you have a strong interest and leaning towards communication and technology.
Great academic results as well as a passion for solving complex problems
Experience: * 3-5 years of experience in business correspondence focused roles, preferably in a technology or data-focused industry.
Experience in Customer Relation and/or Product Communication
Experience in or familiar with Database Management;
Work Set Up: * Willing to work daily in an office-based set-up (Ortigas Center, Pasig City)
Skills:
Business Correspondence
Business Analysis
Customer Service
Communication Skills
Data Analysis
Data Management
Research
Special Leave Benefits for Women
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Single Parent Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
We provide software to help stakeholders in the global TIC (Testing, Inspection and Certification) industry operate and transfer information to increase value, integrity and awareness of accredited certification.By helping the TIC industry digitize and facilitate the flow of key information we help business and regulators around the world develop, monitor an improve global supply chains which leads to greater economic, environmental and social impact.HIRING FOR START UP SUCCESS!It's the perfect time to join ITHINKWEB CORPORATION and we are looking for the best of the best.We are a high-growth tech company that is looking to hire the most talented and passionate people. We have a great culture and have more than enough room for growth as we continue to scale our business. We believe in our mission - to build products that are so good they can only be sold by unicorn companies and WE WANT YOU TO BE PART OF IT!
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time