portuguese Customer Service l wfhOpen Access BPO

JOB DESCRIPTION
Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees. We have been providing business process and call center outsourcing solutions to a host of international clients since 2006.
JOB DESCRIPTION:
Responsible for assisting and providing solutions to members and representatives of the organization.
Handles representatives and members' inquiries regarding the products and services offered. NO SALES CALLS. NO COLLECTION CALLS.
Offers quality customer service on every call to surpass expectations.
Manages difficult situations and ensures to end every call in a positive manner
Connects and builds rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concerns.
REQUIREMENTS:
Fluent in both English and Portuguese languages, both written and spoken
Completed High School diploma or higher
Punctual and committed to work schedules, embrace change in a fast-paced environment
Excellent active listening and communication skills
Strong computer skills and ability to navigate multiple software applications
Remote/Work from home setup. You will need a computer/laptop & a stable internet connection
BENEFITS: 65K, health card, company benefits
Interested applicants may submit their resumes to:
Visit www.openaccessbpo.com to learn more about Open Access BPO
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Others
Portuguese CSR, Portuguese Customer Service