player support solutions AdministratorKeywords Studios

The Player Support Solutions Administrator is a full-time position, providing all aspects of business and
solutions development support and when needed, logistical, administrative and project support. Day to day task include but not limited to:
Responding to and managing routine and non-routine prospect/client inquiries, events, calls/visits any other inquiries that are associated with the development of solutions for player support, social media care and community services
The preparing, submitting and updating of RFIs, RFPs, proposals, scope of work, contracts, sales assets and PS training, in cooperation with the business unit and sales support.
Internal and external communications between clients, sales and player support staff
Communicating with the sales team, project team, clients, Keywords other lines of business and partner organizations
Obtaining required documentation from the sales team, project team, clients, Keywords' other lines of business and partner organizations and including cases, where others may lead the process, providing required documentation
Liaising with clients and the project team, obtaining clarifications and further information concerning a project when required
Working with relevant stakeholders to prepare various budgets and workplans
Formatting final documents and ensuring they are presented in accordance with the business and client stipulations
Ensuring information relevant to the player support process is available and shared efficiently & effectively within the company
Developing and maintaining a company database of prospects, projects, proposals, and client/partner contacts
Developing & enhancing internal systems for communication
Creating and fostering relationships with clients and partners
Reporting and analysis
Providing research assistance to the senior manager
Providing general administrative support when required
Requirements
Experience of business acquisition/proposal writing
Ability to review and summarize complex documents
4 years plus, experience in customer service/sales/marketing or related field.
Interest in business development and solution creation with at least a degree level of
education, preferably in business related studies or another relevant subject. * Excellent communication skills, both written and verbal
Good administrative and organizational skills with attention to detail
Excellent time management skills and ability to prioritize within a busy workload
Ability to work effectively as part of a team
Initiative to work with a minimum of supervision
Excellent IT skills including competence with Salesforce, Google and Microsoft Office products
(Word, Excel, PowerPoint, and Outlook in particular)
Behavioral Skills:
Creative skills
Analytical skills
Communication skills
Negotiation skills
Goal-focused
Organizational skills
Keywords Studios

Pasig City, Metro Manila
Permanent
Full-time