phl customer care Associate cebu (voice support)Integrated Call Center Solutions (Philippines), Inc.

We are hiring Customer Service Representatives- Voice for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more.
 
This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.  
 
RESPONSIBILITIES: 
Actively listen to customers to understand concerns & build a rapport that will make them feel heard 
Prepare responses to customer inquiries based on pre-determined scripts & procedures 
Discover solutions using tools & resources to help resolve the customer's problems 
Provide information about the customer's current plans, products, & services 
Identify & promote new solutions in the form of selling products & services that align with the customer's needs  
Navigate through multiple computer applications with speed & accuracy 
ADDITIONAL REQUIREMENTS: 
High School Diploma or its equivalent 
Entry level job with a minimum of 6 months BPO experience 
Strong command of the English language 
Customer focused personality & a desire to help people 
High computer proficiency & overall technical knowledge 
Professional positive attitude & courteous telephone etiquette 
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays 
BENEFITS & PERKS: 
Competitive base salary + performance-based incentives! 
Overtime available 
HMO coverage 
Life insurance upon joining 
5 days paid emergency leave 
12 days paid vacation leave 
12 days paid sick leave 
State-of-the-art facilities & great work environment 
Paid training 
Opportunity for career growth within