ph it specialist - Desktop Support Engineer (on-site)TSA Group

Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive Salary package
Office based role in Mall of Asia Complex
Mid shift schedule between 11am to 8pm, Monday to Friday however, must be amenable to a rotating roster depending on business needs
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Job Description
What will a normal day look like?
The IT Specialist - Desktop Support Engineer's role is to ensure proper computer and software operation and to assist end users when problems occur, so that end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user requests. Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on Help desk assistance.
Qualifications
Must have at least three (3) years relevant experience preferably in a call centre or BPO setting.
Must be a graduate of BS Information Technology or equivalent.
Must be amenable to work onsite in Mall of Asia Business Complex
Advanced training in one or more Microsoft applications (Windows, Office etc.).
Experience supporting Telephony & VOIP technologies.
Experience supporting MS SharePoint/MS Operating environments.
Knowledge in basic network troubleshooting.
Skilled in hands-on hardware trouble shooting
Experience in Microsoft Front Office products; Outlook, Word Excel and PowerPoint.
A thorough understanding of most aspects of IT Infrastructure (servers, desktops laptops, switches etc.).
A thorough understanding of current hardware and software technologies and a genuine interest in the future of information technology.
Excellent presentation and communication skills.
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Additional Information
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.
Check out our social media pages:
TSA Website:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
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Pasay City, Metro Manila
Permanent
Full-time