Payroll client managerCeridian

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our brand promise - Makes Work Life BetterTM - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today's borderless, flexible, and skills-based work world.
Dayforce is Ceridian's award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines
About the Opportunity
Ceridian is currently seeking a Full Time Salaried Payroll Client Manager to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.
The ideal candidate will have a strong background in effectively managing clients and indirectly managing the payroll specialists. They will also have an in-depth working knowledge of leading payroll, year- end, projects, day to day deliverables and has an "I own it" attitude.
What you'll get to do
Managing the end to end operational activities for the clients they lead
Managing a broad scope of day-to-day operations with agility and through continual change.
Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas.
Ensure adherence to contract and service level agreements (SLA) compliance
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
Measuring, monitoring and controlling quality using departmental metrics
Be a subject matter expert of client information and provide professional suggestions for improvement to the payroll manager, other leaders and the client. Share the aforementioned knowledge with other employees.
Perform as a workflow coordinator by:
Tracking processes, managing tasks and removing bottlenecks.
Ensure that goals and objectives align with the organization's overall strategy and vision.
Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients.
Supports (existing and new) clients and internal teams throughout various client life cycles
Increase effectiveness and suggest process Improvements that identify and address any inefficiencies within internal and external processes.
Assist in directing the Payroll Specialists to the necessary tools, provide coaching and training to the team.
Assist in establishing standards and best practices and ability to document standard operating procedures.
Assist in evaluating and assessing the overall effectiveness of the team resource allocation.
Enhance, support and promote cross-functional training and create a network of cross-functional internal partners
Technical skills are essential for the Payroll Client Manager (PCM) position as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
Communication skills are essential as the PCM must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently. The PCM will need to convey information in a way so that each role understands and relates.
What's in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and Experience we value
5+ years of experience managing high volume and complex Payrolls. End to end payroll experience a plus with strong analytical and technical expertise
A clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
Bachelor's Degree desired or equivalent work experience
What would make you really stand out
Payroll and or Benefits certification highly desired.
#LI-Remote
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
Beware of fraudulent recruiting activity! If you are contacted by a Ceridian Recruiter or other Ceridian employee, you will be provided with an @ceridian.com email. If you are contacted by someone who uses any other email domain, despite their use of our company logo or company name in their social media handle/profile, the contact could be fraudulent. Please also note, Ceridian will not request or send money and/or a check at any time during the recruiting or hiring process, ask you to order any equipment or supplies, or ask for any sensitive personal data, such as National ID numbers, via email or phone. Sensitive personal data is only collected post-hire, via new hire forms directly in Dayforce. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Ceridian employee, please refer to our fraudulent recruiting statement found here: https://www.ceridian.com/company/corporate/be-aware-recruiting-fraud.
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