patient advocate SupervisorMedRisk Philippines

MedRisk, Inc a leading provider of managed physical medicine in the United States -- has set up their first Philippine office in Mandaluyong. They are continuously expanding their services, and they need experienced Healthcare BPO associates to be part of their team!
Position Summary
Manages direct reports (team). Supervisors are responsible for distributing work, ensuring workload balance, monitoring attendance and monitoring productivity. They are responsible for coaching, mentoring, providing feedback to team members as well as providing Managers/Directors with input for performance reviews and disciplinary actions. Supervisors should conduct interviews; make hiring and firing decisions as well as performance appraisals. Supervisors ensure their team has the tools, knowledge and resources to perform their responsibilities; establishes team goals and objectives; mentors and develop team members; rewards and recognizes individual and team performance.
Qualifications
Must possess excellent internal and external customer service skills.
Demonstrates leadership qualities and can do attitude.
Strong verbal and written communication skills
Solid use and comprehension of web based applications Quattro,
Salesforce/MedVantage, Med Manager is preferred
Must have the ability to multi-task with ease and proficiency
Demonstrate poise and exemplary professionalism
Solid Microsoft Word, Excel and Outlook skills
Must be able to think critically, problem solve and innovative
Primary Duties and Responsibilities
Ensure team is meeting and exceeding SLAs
Ensure all timesheets are completed on a timely manner
Responsible for performance management and must sign off on all hiring and firing.
Ensure their team has the tools, knowledge and resources to perform their responsibilities;
Escalate system issues that are impacting the department
Help to establishes team goals and objectives
Mentors and develop team members
Rewards and recognizes individual and team performance.
Develop effective partnerships with department peers and across the organization.
Assess individual and team performance on a daily basis and provide timely, documented feedback regarding training needs/opportunities
Communicate changes regarding the organization, processes, procedures and policies to all levels within the organization.
Suggests process improvements;
Supervisors must work with their manager to identify trends within the department, including but not limited to, training opportunities, turnover, quality and culture to ensure an efficient, effective and successful team.
The Scheduling Team Supervisor must create an environment of openness and trust by actively listening to issues and concerns and taking appropriate actions to address them.
Must support employee development by discussing career goals and suggesting developmental opportunities within the department/organization.
BENEFITS
Salary package up to P43,000/month (depending on work experience)
HMO Coverage up to Php 250,000 maximum benefit limit
Excellent work culture
Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines
MedRisk Philippines

Mandaluyong City, Metro Manila
₱43,000 per month
Permanent
Full-time