part-time Virtual Assistant - lead management & customer follow-up (work from home)TSG Outsourcing

How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $5/hr and earn up to PHP 24,000+/month
Schedule: Monday - Friday: 4:00 PM - 8:00 pM EST (With potential for full-time)
 
Part-Time Virtual Assistant - Lead Management & Customer Follow-Up (Work From Home)
 
Job Description
 
We generate new leads daily from multiple sources (Google LSA, Angi, Thumbtack, Yelp, and internal reports). To maximize conversion, we are seeking a detail-oriented and proactive Virtual Assistant to manage lead entry, follow-up, and scheduling of jobs/estimates.
 
Qualifications:
Excellent English communication skills (phone, text, and email).
Customer service or appointment setting experience.
Comfortable making outbound calls and leaving voicemails.
Proficient with Google Sheets/Excel; CRM experience is a plus.
Organized, persistent, and reliable with attention to detail.
Responsibilities:
1. Lead Entry & Organization
Enter all new leads into Google Sheets daily from:
Daily reports (sent by William)
Angi, Thumbtack, Yelp, and other paid platforms
Record the following for each lead:
- Full Name
- Phone Number
- Referral Source
- Job Status (estimate, scheduled, completed, etc.)
 Maintain clean, accurate, and consistent records.
2. Lead Follow-Up & Nurturing
Call each new lead daily using a provided script.
 Leave a voicemail if there is no answer.
Send a follow-up text message and email daily until the lead responds.
Continue contact attempts until:
- Lead says yes (schedule estimate/job),
- Lead says no, or
- Lead provides a specific date/time to follow up again.
- Update lead status after each attempt in Google Sheets/CRM.
3. Scheduling
 Attempt to schedule estimates/jobs directly during calls.
Confirm scheduled appointments in the system and notify the in-house team.
4. Reporting
Provide a weekly report summarizing:
Number of new leads entered by source
Number of follow-up calls/texts/emails sent
Number of appointments successfully scheduled
Leads marked as "no" or "follow-up later"