part-time Customer Service agent for a fintech companyLTVplus

MRF: F597Is This YOU? Then We Want to Meet You!
You've got customer service experience
You are a people person and you are a great communicator
You're friendly, adaptable and a fast learner.
Always up for a new challenge and you are handling it with a can-do attitude.
A team player who's not afraid to speak up, pitch in, and get things done.
Thrive in fast-paced environments and adapt to changes like a pro.
- Respond promptly to customer inquiries and concerns via emails, or chat, or tickets.
- Resolve customer issues and complaints effectively and efficiently.
- Manage high volumes of tickets and inquiries.
- Tracking of orders, replacing damaged and returned to-sender items.RequirementsAt least 1-2 years of experienceSoftware/platforms required: ZendeskHas strong financial background and can multitask calls and emails. Strong customer service skills and knowledge in Zendesk is a plus. Works well in a team.ResponsibilitiesTake calls and emails to answer card holder's inquiries about their payroll account.
If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!🌟 Who We Are: LTVplus - Your Global Remote TeamAt LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 When you join LTVplus Your Mission will be to:
Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs - because every day is a new adventure!
🖥️ Tech Checklist - Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.
LTVplus

Makati City, Metro Manila
Permanent
Part-time