Customer Service agent for an entertainment and media companyLTVplus

Customer Service Agent for an Entertainment and Media Company MRF: 109655✨ Is This You? Read On!You have at least 1 year of experience in customer support, confidently handling inquiries through Zendesk or similar platforms.You're fluent in English, meticulous, and tech-savvy - with strong critical thinking skills and sharp attention to detail.You enjoy solving problems, documenting issues clearly, and navigating technical or subscription-related concerns with ease.Bonus points if you're into sports or have prior experience supporting digital content or subscription platforms!🌟 What You'll Be DoingHandle customer inquiries and support requests through ZendeskAssist with technical issues, subscription concerns, and content-related questionsFile bugs and communicate findings via JiraCollaborate with internal teams to ensure smooth issue resolutionMaintain accuracy and quality in documentation and responses🧰 Tech & Tools
Support platform: Zendesk
Bug Tracking: Jira
Admin: Google Suite (Docs, Sheets, Gmail)
Bonus: Interest or knowledge in sports and streaming content📆 Working Hours
Buffer role only, aligned with client's operational hours
Consistency, reliability, and proactive communication are highly valuedApply now and let's make order magic happen!Note: Only shortlisted candidates will be contacted.
LTVplus

Makati City, Metro Manila
Permanent
Part-time