full-time / part-time Customer Service agent for a personalized gift companyLTVplus

Full-Time / Part-time Customer Service Agent for a Personalized Gift Company
Full-Time / Part-time Customer Service Agent for a Personalized Gift Company 84728Is This YOU? Then We Want to Meet You!
Customer Support Expertise: 2-4 years of experience handling multichannel support (email, live chat, voice, social). Skilled in prioritizing urgent inquiries and managing high ticket volumes.
Gorgias Proficiency: Certified training in Gorgias with experience building and using macros, tagging, and workflow automations. Comfortable working with integrated channels such as Aircall (voice), Shopify, Facebook/Instagram, and live chat.
E-commerce & Marketplace Knowledge: Direct support experience across Shopify, Etsy, and Not On The High Street, including managing orders, returns, escalations, and marketplace-specific communication rules.
System Adaptability: Able to quickly learn and operate proprietary platforms (such as Letterfest's Octopus system) for order tracking, proofing, and production workflows.
Proactive Outreach: Experienced in handling cases where uploaded images or personalization details are incomplete, invalid, or unclear - reaching out to customers with tact and professionalism to resolve.
Voice Support: Clear, neutral accent suitable for US/UK customer bases. Trained to prioritize phone support while managing tickets simultaneously.
Quality & Sensitivity: Skilled in responding empathetically to sensitive queries (e.g., remembrance gifts, funeral deadlines), ensuring customers feel understood and supported.
If this sounds like you, then you're just who we're looking for to join our team!🌟 Who We Are:
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 Your Mission Will Be To:
Manage inbound inquiries via email, phone, live chat, Etsy, NOTHS, and social media.
Differentiate and manage US vs. UK queues in Gorgias to avoid order delays at peak.
Support "image matching" and order validation 24/7 during busy periods to prevent production bottlenecks.
Proactively reach out to customers when uploads or personalization inputs are problematic.
Escalate complex revisions or production queries through Octopus and internal teams.
Monitor and respond to reviews (positive and negative) on Trustpilot and social media.
🖥️ Tech Checklist - Gotta Have It!
Software/platforms required: Gorgias, Shopify, Etsy, and Not On The High Street
Team Player
Excellent Customer-Centric Communication Skills
Multitasking Ability
Attention to Detail
Time Management & Prioritization
Problem-Solving Skills
Tech-Savviness
Adaptability & Flexibility
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?Note: Only shortlisted candidates will be contacted.
HOOP:
M- F 4 - 6/7 am GMT
24/7 coverage on Weekends
LTVplus

Butuan City, Agusan del Norte
Permanent
Full-time