otc client Service managerIbm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
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Required Technical and Professional Expertise
Advanced knowledge in Order to Cash best practices, specifically Credit & Collection or Accounts Receivable Management.
Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
Experience in managing more than 50 headcount in a multi-functional team or department.
With at least 8 years of managerial experience
Very high focus on delivering outcomes implementation as per SLAs/ SOWs • Ability to create and present dashboards
Highly organized and keen on details.
High level of maturity and sense of responsibility
Should be highly analytical and must be results-oriented
With unquestionable integrity
Preferred Technical and Professional Expertise
Experience in managing Credit & Collection unit with more than 50 headcount in a multinational organization
IBM

Naga City, Camarines Sur
Permanent
Full-time