Order Management specialistRefinitiv

Position Overview:
The Order Management Specialist is responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfilment. May include processing credits. Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non-complex requests on low tier accounts (may include implementation of Service Level Agreement).
Job Responsibilities:
Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
Escalate all delays to internal groups including to the senior members of the organization as appropriate
Accountable for meeting and maintaining defined standards for quality and productivity
Manage internal customer queries and communication in a professional and service-oriented manner
Be a team player, attend team meetings and ensure that internal and external customer requirements are met
Responsible for online maintenance, lapsing of subscriptions and access-related issues
Support billing team in validating online invoices and portals
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
Creating and modification of customer master data
Meet agreed volume, service and quality targets
Qualifications:
1-2 years of relevant work experience
Graduate/post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior OMS experience
Required Skills:
Good data interpretation skills
Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High aptitude for learning and champions effective collaboration
Deadline-oriented and ability to multi-task
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
Should be flexible working in any shift
Desired Skills:
1-2 years Customer Service / Order-To-Cash background
We care about benefits too.
We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: .
Be the breakthrough, activate your future and shape ours.
Refinitiv

Taguig City, Metro Manila
Permanent
Full-time