Order Management administratorThales

Location: MAKATI, Philippines
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales has been present in the Philippines since 2002, and continues to support the country's big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.
OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES
Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.
Take total ownership on Customers' Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics.
Share customer knowledge to all relevant internal stakeholders
Is responsible for Customers' satisfaction and Service Excellence in terms of order treatment & follow-up from Customers' point of view.
MAIN ACTIVITIES / TASKS
Tasks
Act as main interface with Customers, Account Managers and Technical Consultants during customer's purchase order treatment.
- Is responsible for order management once PO is in.
Validate customers' Purchase Orders, according to "Gemalto Customer's Purchase Order Review" process ref. WGSCH30005
Ensure customers' Purchase Orders are registered in Gemalto order entry systems to allow treatment by Planning dept.
Plan the Sales Orders shipment date with the Manufacturing site as per Customer's requested delivery date
Acknowledge Customer's Purchase Order within 48 hours from its date of receipt
Coordinate Customers'executables for Sales Order production (artwork validation, specific payment conditions, input files...)
Relay information around orders to/from Customers versus internal teams.
Follow up the Sales Orders until their shipment and invoicing, in a proactive mode
Is in charge of Customers' complaints registration and follow up
For all BU's except "Enterprise and Cybersecurity",
contribute to the short-term billing forecast exercise in volume and to its achievements
Is responsible for backlog report accuracy through ERP data update when relevant
Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper supitem at order booking level.
ensure that Customers' Purchase Orders are entered accurately and timely matter
Provide the agreed reports to Customers
Attend some Customers' meetings, assist Customers when visiting Gemalto facilities
Is responsible for managing Return of Material as per Gemalto Customer's complaint management process ref. WG.QUA.3.0006
Launch Risk Order procedure ref WGSCH30003, when necessary
Inform Sales Operations on the receipt of non-forecasted Customers' PO
Ensure recording Customer's file as per Gemalto Customer Order File Checklist" ref. WGSCH30004
REQUIREMENTS
Knowledge
International sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules...)
System Tools : IT Literate (Microsoft Pack Office, ...)
ERP knowledge is a plus
Skills
Customer oriented and availability
Good organization skills
Rigour
Self-initiatives
Stress resistant
Team player
Good at interpersonal-& intercultural communication
English (oral and written) and another language, according to the covered area
Internal/external interface
Planning dept., Order Administrators, Studio, Sales Operations, , Account Manager, other Customer Service representatives/Managers, Logistics, Credit Management, Finance, Technical Consultants ...
Customers, external control companies (Veritas,...), Chamber of Commerce.... when applicable
Education, qualifications, and special training
College Education and above.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Thales

Makati City, Metro Manila
Permanent
Full-time