non-voice Customer support representative | davaoFull Potential Solutions, Inc

As a Non-Voice Customer Support Representative, you will communicate to the customers via non-voice-based communication (i.e. chat and/or equivalent platform) in English to support customer care, consumer qualification, sales, credit and collections and/or remote technical support for clients. You also need to ensure all customers will get the highest level of service by attending to their concerns and inquiries, resolving issues, through efficient method of written (i.e. chat) communication.
You will perform back-office tasks to complete customer concerns and requests, address sales inquiries, probe and qualify customers efficiently and, collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
Provide accurate and efficient chat support in real-time environment
Responsible for providing exceptional support and service to our growing portfolio of customers
Identify additional needs customers may have and help them in their buying decision to buy or upgrade products or services
Open and maintain customer accounts and information
Accurately and efficiently comprehend customer's concerns and respond to them appropriately and timely, with virtually zero-to-minimal pauses in between chat responses
Resolve customer issues with patience and understanding
Take the extra mile to go above and beyond to ensure customer satisfaction
Qualifications:
One (1) year experience working in a call center industry with chat support programs
Average to excellent typing speed
Average to excellent in spelling, grammar, and communication skills
Ability to multi-task (handling 5 or more chats concurrently / simultaneously)
Ability to navigate 3 or more tools
Willing to work in shifting schedules/holidays
Stay Safe, Stay Home. Amidst the E/M/G community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization's direction in the future.
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.Our Core Values:Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvementAccountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionateGrace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive!Interested? We're Hiring! We're looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
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