nihonggo speaking Technical Support associateAbbott

JOB DESCRIPTION:
Primary Responsibilities and Duties
To include
Receive inbound Customer calls and email communications and address in a professional and friendly manner.
Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
Communication of complaint investigation conclusions to customers through written reports and phone conversations.
Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Develop and maintain areas of expertise in product specialisms required for role; sharing and expanding knowledge within the ARDx Technical Support team
JOB FAMILY: Operations Quality
DIVISION: ARDx Abbott Rapid Diagnostics
LOCATION: Philippines
Taguig City : Bonifacio One Technology Tower
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott

Taguig City, Metro Manila
Permanent
Full-time