medical Call Center representative (onsite)Snapscale

Description:The Medical Call Center Coordinator is responsible for handling incoming calls from hospitals, clinics, and partner organizations, accurately gathering patient or donor information, and routing calls to the appropriate team members. This role involves assessing call urgency, maintaining detailed records, updating patient charts, and ensuring HIPAA compliance. The coordinator also provides administrative and coordination support to ensure smooth workflow during overnight U.S. hours (Philippine daytime).Perks
Health Maintenance Organization (HMO)
Government-mandated benefits
13th month pay
Day time shift
Transportation allowance
Perfect attendance bonus
Other employee incentives
Yearly salary increase
Free lunch everyday
Opportunities for career growth and development
Fun and supportive working environment
Requirements:Healthcare Experience
Nurses, EMTs, or other medical-certified professionals preferred.
At least 1 year of experience in hospitals or clinical environments.
Familiarity with patient charts, medical terminology, and call triage.
Communication Skills
Excellent English verbal and written skills.
Professional, empathetic, and capable of handling sensitive calls.
Technical Skills
Comfortable using Zoom, Teams, CRM systems (Salesforce optional), and Microsoft tools (SharePoint, Azure).
Able to learn custom EMR systems.
Compliance & Security Awareness
Must adhere to strict HIPAA standards.
Work in Snapscale office space
Work Hours / Schedule
Day shift
Snapscale

Davao City
Permanent
Full-time