mandarin customer care associate ( Work From Home)J-K Network Manpower Services

Alabang, Muntinlupa City
Php80,000-Php100,000
English, Mandarin
Multilingual Filipino
BENEFITS:
Government Mandated Benefits
13th Month Pay
Health card for regular employee + 2 dependents
Group life insurance
Rice allowance
25 leave credits (5 convertible to cash + 5 carryover the following year)
Maternity Leave (paid by the company on top of the SSS payment)
JOB DETAILS:
COMPANY PROFILE: A company that provides comprehensive background screening solutions that provide employers and housing providers right information so they can make different choices, reduce risk and stay compliant.
REQUIREMENTS:
With at least 1 year of BPO/Customer Service experience
Fluent in speaking in Mandarin and English
Can write and type using Mandarin characters
Preferably Philippine resident who can start as soon as possible
With internet connection at home since the company offers Work-From-Home arrangement during pandemic
DUTIES:
Responsible in responding to inbound contacts from clients and candidates
Provides a high-quality level of customer care when responding to email and phone enquiries.
Takes full ownership of all queries, providing a prompt resolution
Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
Consistently achieves individual targets and contributes positively to team goals.
Follows the correct escalation paths to liaise with Operational and Technical support teams
Responsible in documenting all contacts in relevant systems.
RECRUITMENT PROCESS:
Paper Screening
HR interview
Written exam in Mandarin
Peer interview with Mandarin-speaking employee
Interview with Team Leader and final interview with Global Customer Care Manager
For interested applicants you may send your resume to [Protected Info]
Contact us: [Protected Info]| 8245 2829
Contact Person: Ms.Rana
Skype: live:.cid.78079fcb3e0ee0d9
Visit our website for more Mandarin openings!
Click this link below:
https://jknetwork-jobs.com/
Apply now! We provide free bilingual career consultation
Refer your friends and receive bonuses!
Other Positions:
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Schedule: Dayshift
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Position 2: Mandarin Order Fulfillment
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Industry: Shared Services
Schedule: Dayshift
Location: Makati City
We will be very happy to assist you!
J-K Network Services

Taguig City, Metro Manila
₱80,000 per month
Permanent
Full-time