manager - global business Operations engagement- apacDiageo

Job Description :
Diageo Global Business Operations (GBO) a worldwide shared service
organization arm-based out of four key ccenters(Budapest, Bangalore, Bogota and Manila) with c. 2,400 employees. The purpose of the organization is to run operations on behalf of all Diageo markets worldwide including:
· End to End Commercial
· Financial Control & Analysis
· Source to Pay
· Data Services
· HR Services
The Head of GBO Customer Engagement/Global Business Operations Engagment plays a critical role ensuring that the KPIs and metrics used to measure GBO performance are consistently measured, externally best in class
Purpose of Role
This role is responsible for the Customer Engagement(CE)/Business Operations Engagement Business Analysis related responsibilities in the specific region and support the Regional CE Head
The scope of role includes providing support to the Regional CE Head with the the measurement and evaluation of all core GBO process including order capture and cash collection for 90% of relevant Diageo markets, global Financial control performance, PO review, measurement worldwide and HR operations for all markets live on Workday.
The role holder would need to provide partnership and support to the Regional customer lead to drive the CE Regional charter. This would include helping in building and ensuring a robust relationship between the Markets and the GBO organization, to make sure that GBO understands the strategy of the relevant markets. Help reiterate on the responsibilities and the charters of the Markets to GBO and vice versa to ensure and drive market performance. Help identify future opportunities and derive at the feasibility of prospective projects being taken up. Partner with the central lead to transform the current ways of working to deliver the best outcome in terms of relationship between Markets and GBO.
The role holder would need to tie up the groundwork on the escalation matrix, and such that various stakeholders would have visibility to their respective performances and commitment towards the projects as per the defined RASCI.
Top Accountabilities
- Support the Regional CE Head in the CE Charter
- Build relationships with market leaders and teams for solving specific problems spanning across GBO areas synergistically
- Find /solves from the points that come up in MSR
- Transform outcomes by supporting the Regional CE Head as per the needs of the Market and GBO solutions available
- Liaising with the GBO towers to drive resolution of issues at the level of teams - Project managing the resolution of issues
- Driving continuous improvement Escalation matrix and management and finding solutions to the problems that show up while circling with the stakeholder group on the progress up until closure.
Qualifications and Experience Required
Must have Experience in driving change at global scale as part of business as usual operations or as part of a project/program
8+ years' experience in service performance management or service KPI reporting related fields
Effective stakeholder management & relationships with strong influencing skills
Ability to work with multiple markets and cultures effectively
Be able to manage and influence virtual teams to meet a common goal
Communications - must have strong oral and written communications skills
Ability to engage and motivate others
Self-motivated, confident and well organized approach
Worker Type : Regular
Primary Location: Bangalore Karle Town SEZ
Additional Locations : McKinley Hill
Job Posting Start Date : 2021-02-19-08:00
Diageo

Taguig City, Metro Manila
Permanent
Full-time