lifecycle operations specialist ( Work From Home)TSG Outsourcing

Note: This role includes on-site training at our Manila office, located at Ground Floor, Shop 1, Robinsons Cyber Sigma, Lawton Avenue, Taguig City, during the week of November 17. Please note that the schedule may be subject to change.
 
 
How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $7/hr and earn up to PHP 70,000+/month
Schedule: Monday - Friday: 9:00 AM - 5:30 PM CST or EST
 
LIFECYCLE OPERATIONS SPECIALIST (WORK FROM HOME)
 
Mission: Design and run the end‐to‐end lead/lifecycle engine (definitions, scoring, routing, SLAs, feedback loops) so Sales receives sales‐ready, well‐routed pipeline and RevOps spends less time chasing hygiene in forecast calls.
 
Must Have Qualifications:
1-2 years MAP/CRM experience (e.g., Marketo + Salesforce)
Lead Scoring/Routing (LeanData is a plus)
SDR ops
Strong process design & documentation; cross‐functional facilitation.
Responsibilities:
Own lifecycle stages, lead scoring & routing, MQL/SAL/SQL definitions and SLAs.
Build and maintain SLA scorecards and exception workflows (auto‐alerts to owners).
Partner with RevOps to align stages to forecast categories and ensure inbound signals support commit/best/pipeline calls.
Operationalize ICP/persona and buying‐committee coverage in MAP/CRM; ensure handoffs include required fields.
Run weekly lifecycle QA (duplicates, mismatches, missing fields); feed remediations to Data Quality Engineer.
Provide readouts to SDR/RVPs; drive continuous improvement with A/B tests on scoring/routing.
Immediate Impact (30/60/90):
30 days: Finalize shared lifecycle definitions (MQL/SAL/SQL), SLA policy, and SDR handoff SOP; document in Confluence/Notion; stand up weekly SLA scorecard and exception report.
60 days: Deploy lead scoring & routing v1 (MAP→CRM), SDR queue QA, and closed‐loop disposition taxonomy; publish funnel conversion baselines by segment.
90 days: Launch ICP + buying‐committee coverage framework tied to campaigns and opps; introduce campaign → opp influence checkpoints for cleaner attribution and forecast inputs.
Success Metrics:
SLA adherence (MQL→SAL, SAL→SQL), response time; reduction in misrouted/recycled leads.
Lift in MQL→SQL conversion; increase in opps with minimum buying‐committee roles attached.
Reduction in RevOps manual escalations related to inbound quality/hygiene.
Stakeholder CSAT (Sales/SDR leaders).
Addresses Pain Points:
Reduces manual policing of hygiene and noisy handoffs that inflate forecast meeting time.
Creates consistent definitions and SLAs, supporting an operating cadence with enforceable expectations.