lead, Service & culture employee experienceRoyal Caribbean Cruises

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The Culture and Employee Experience Lead is a strategic communications professional that partners with executives and senior management, on land and at sea, to develop, implement and sustain the organization wide The ROYAL WAY brand culture and ignite our team's talent and engagement. Develops, manages and implements organizational strategies and communication plans to foster and maintain our inspiring The ROYAL Way brand culture, including but not limited to Diversity & Inclusion initiatives, to optimize the company's performance and overall effectiveness on land and at sea for the whole Royal Caribbean International brand.
The Service Culture and Employee Experience Lead also partners with shipboard and shoreside management to help advance and maintain an inspiring inclusive and customer service culture where every employee delivers a Friendly, Passionate, and Committed experience to every guest and crew member every time. The position reports to the Director of Human Resources Shipboard for RCI
Essential Duties and Responsibilities:
Drives, writes and facilitates the creation of brand initiatives to inspire our crew members and employees across the brand.
Builds pride, a sense of belonging and dedication to our guests and crew through employee engagement programs and interactions.
Identifies corporate culture gaps and engagement opportunities and provides guidance to shipboard and shoreside management and senior management pertaining to effectiveness of delivery and execution of The ROYAL WAY standards and brand initiatives.
Responsible for developing cohesive, integrated communications for employees that drive employee engagement and business results.
Oversees the development and production of inspiring and engaging The ROYAL WAY brand culture collateral, giveaways, etc. pertaining to recognition, events, milestones, etc.
Create and manage a communications editorial Diversity and Inclusion calendar, building a pipeline of compelling story content from the brand to the broader company and from company-wide programs deep into the brand to build an inclusive diverse culture
Experienced writing in different formats including announcements, statements, press releases, articles, broadcast messages, letters, etc.
Lead production of RCI's bi-weekly crew newsletter, monthly D&I newsletter (Royal Voices), working with external and internal communications teams (emails, newsletters, etc.) across RCI and RCG to ensure all efforts are coordinated and aligned
Identify opportunities for integration, alignment on strategy, prioritization, stronger communications and problems solve gaps with partners in the Centers of Excellence and the Brand.
Utilizes and analyzes data gathered from various sources (NPS, employee satisfaction reports on ship and shore, crew and guest comments, surveys, focus groups, etc.) to drive programs development and works with the business to recommend and implement solutions.
Partners with HR and Operations professionals and leaders to develop and implement cutting edge best practices and monitors their application throughout the brand.
Works closely with Hotel and Marine Operations to develop initiatives, techniques, communication strategies, and marketing tools to foster a customer service culture onboard at all levels and for everyone regardless of location. Collaborates in the creation and communication of high impact The Royal Way recognition & reward programs and events aligning with business objectives
Actively contributes to the internal and external communication, brand culture and engagement strategy and initiatives over various channels; emails, brand intranet information, social media, brand meetings, crew apps, etc.
Builds relationships with vendors and outsource organizations in the pursuit of deliverables for the above-mentioned activities.
Supports online collaboration/training platforms through engagement strategy.
Partners with Operational areas and various divisions to deliver brand-related and enterprise-wide events that inspire out talent and foster engagement.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications, Knowledge, and Skills:
Bachelor's degree in business or Human Resources. Focus in Communications, Organizational Efficiency and Service culture highly desirable.
Master's degree preferred.
5 - 7 years' experience in an HR or communications role.
Candidate must have experience in management or consulting in a dynamic, highly complex global environment and a solid understanding of brand culture.
Successful track record of strategic work with business partners at all levels (from Sr Leader to individual contributors.)
Strong analytical, written and verbal communications skills.
Self-starter, creative thinker and solid decision maker.
Excellent organizational, project management and problem-solving skills in cross-functional projects and environments.
Ability to create meaningful, inspiring and engaging culture / brand experiences
Proven skills in the use of multiple communications tools, including PowerPoint, Survey tools, and email tools.
Manages confidentiality without exception; demonstrates outstanding judgment
Detail oriented and able to manage multiple tasks/projects simultaneously
Budget management experience.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 vaccination policy, which requires all employees who work from the Company's offices or whose job duties require them to travel to the Company's U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19 unless a reasonable accommodation is granted exempting them from vaccination for medical or religious reasons.
Royal Caribbean Cruises

Philippines
Permanent
Full-time