l2 service desk engineer | escalations | temporary Work from Home | taguigTransnational Diversified Group

Good grasp of the English language
Hands-on experience providing support over the phone, via e-mail and via remote access for:
Windows Server
DNS
DHCP
VPN
Office 365
Group Policy
Folder Permissions
Firewalls
VMWare servers
Printers on Terminal/Citrix servers, Printer Servers
Mac workstation and network connectivity issues
Exchange Server
Microsoft Office Applications and the latest versions of the Microsoft Office Suite
Cyber security experience
Can work flexible hours and work during weekends and holiday
Serving as a leader and technical escalation point of contact for Service Desk Engineers.
Providing telephone/e-mail technical troubleshooting support to our entire customer base of about 1,000 small to medium-sized businesses. Our customers require IT support ranging from supplemental support to total IT management.
Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
Performing advanced troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Following up on open tickets, keeping the clients informed of any updates to their tickets along the way.
Keeping client documentation up to date as needed.
Recognizing, predicting, and communicating potential issues and possible failure points in client systems and processes.
Work from Home
Mid-Senior Level / Manager IT and Software Conglomerate 1 opening Bachelor's degree graduate
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services) INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG's distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.
Kalibrr

Taguig City, Metro Manila
Temporary
Full-time