l2/l3 Technical Support RepresentativeSTAFFVIRTUAL

Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency.Core Services:Managed IT Services
Print Solutions
Cloud Services
Security SolutionsDuties & Responsibilities:Troubleshoot live production server environmentsBusiness application troubleshootingNetwork and firewall troubleshootingIncident resolutionUnderstanding and troubleshooting problem/incidentDocumenting resolution of incidentDetermining incident root causeMaking recommendations and defining action plansMentoring Sharing Best Practice knowledge and lessons learnedAssisting and providing guidance to peersAssisting in the improving the overall customer service experienceQualifications:Managed Service Provider experience a must2+ years relevant experienceExperience with the following technologies: Microsoft RDS, Microsoft Windows Client, andMicrosoft Server Operating Systems, 3rd party business applicationsExcellent analytical skills and problem-solving abilitiesExcellent professional communication skills including excellent oral and written skillsExperience in ConnectWise Manage is a plusPerks:
Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus
STAFFVIRTUAL

Manila City, Metro Manila
Permanent
Full-time