l2 Application specialistDirectpl PHL, Inc.

Provides Incident resolution on application issues;
Maintains simple Salesforce.com configurations;
Leads daily operational calls, incident calls, and participates in CAB meetings;
Investigates, analyzes, collects information and escalates to Level 3 support via the ticket tool approved by the customer;
Ensuring all tickets are resolved on time and with quality, proper ticket updates and routing (Incident Management);
Ensure that all requests are completed on time, e.g. data loading activities, reports creation (fulfillment requests);
Ensure that implementation/backout plans are in place, request updates from developers (change readiness);
Ensure problem records are managed properly, e.g. tickets, changes related (problem management);
Ensures data management processes and data archival processes are followed;
Ensure proper communication between support team and end users, e.g. Downtime/Critical Incident communications, non-technical lingo, status updates;
Proposes and deploys MD template design updates needed by the customer;
Works with data quality team to ensure data validation rules are in place and are up to date;
Prepares the master data process flowcharts per customer to understand current and future processes;
Works with customer SPOCs in filling out the master data templates and validates templates;
Acts as liaison to different business and technical teams for any requests or clarifications on master data.
We offer:
Longtime cooperation;
Fulltime job;
Benefits (gym subscription, HMO and more).
1-3 years of experience working on Level 2 Operations, preferably Salesforce and masterdata management;
Expertise in operations-type work (incident, problem, change and release processes);
ITIL v3 or v4 certificate is a plus;
Good communication skills (English, written and spoken);
Bachelor of Science in IT or any IT related university courses.
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
Directpl PHL, Inc. is a company set in Manila, Philippines. We are looking for IT Specialists (Consultants, Support, Project Managers and Developers) to work for our Clients in Manila.We build talented teams of dedicated developers for some of the world's most innovative companies. Currently we have team of 15 people working for us in the Philippines, but the team is still growing. Directpl PHL is connected to Polish company, Directpl. See our website and social media to know us better! :)
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time