korean bilingual Customer Service RepresentativeOfficePartners 360, Inc.

OFFICEPARTNERS 360, INC.
About the Role
Join our dynamic team as a Korean Bilingual Customer Service Representative! You will play a key role in delivering excellent customer support by assisting clients in both Korean and English, resolving inquiries, and ensuring a smooth service experience. This role is perfect for someone who values teamwork, professionalism, and growth in a fast-paced environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in Korean and English.
Provide accurate information about products, services, and company policies.
Resolve customer concerns promptly and professionally.
Record and manage customer interactions with precision and attention to detail.
Coordinate with internal departments to resolve complex issues.
Maintain a high level of customer satisfaction through courteous and effective service.
Qualifications
Fluent in Korean and English (both written and spoken).
Experience in customer service or call center roles is a plus.
Excellent communication, listening, and problem-solving skills.
Ability to work efficiently in a dynamic and fast-paced environment.
Willing to work onsite in Cebu City, with shifting schedules (including weekends and holidays).
What We Offer
Competitive salary package with language allowance.
Health insurance and other company benefits.
Career development and growth opportunities.
A collaborative and supportive workplace culture.