jr. Technical Support specialistYondu

Summary:The Junior Technical Support Specialist is tasked with installing, configuring, and maintaining end-user devices and software applications. Responsibilities include troubleshooting hardware and software issues, escalating complex problems, and participating in incident, problem, and change management processes. Accurate record-keeping of support activities is essential, along with effective communication with end-users. The role also involves ongoing training to enhance technical skills, and the specialist must be adaptable to various job-related tasks as assigned.Duties and responsibilities:
Respond to user inquiries and provide technical assistance in a timely and professional manner.
Responsible for the install, configuration, and maintenance of end-user devices, peripherals, and software applications.
Troubleshoot and resolve hardware and software issues, escalating complex problems to senior support staff when necessary.
Assist in the implementation of incident, problem, and change management processes.
Maintain accurate records of support activities, including incidents details, resolutions, and follow-up information..
Communicate effectively with end-users, providing clear and concise instructions and information.
Participate in training sessions to enhance technical skills and knowledge.
Other job-related activities that may be assigned from time to time.
Education - At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience - On the job trainee or Desktop Support role.
Knowledge - Knowledgeable in the following:
Hands-On experience with Windows and Mac OS environment
Windows User Access Management
Working knowledge in setting up Local area network, wireless network, and All-in-one printer
Ability to perform remote troubleshooting and provide clear instructions to end user
Skills:
Must have sound problem resolution, judgment, and decision-making.
Must have strong interpersonal and organizational skills.
Able to work independently and in a team environment
Must be adept to work in a fast-paced environment with tight SLAs.
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduateYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you're looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you'll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You'll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we're always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time