java Application SupportGECO Asia

About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Java Application SupportWe are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise systems. You will perform advanced troubleshooting, root‐cause analysis at the code/data level, and lead efforts in incident, problem, and change management. You will collaborate with internal teams and external stakeholders to ensure high system stability and continuous improvement.Job Requirements & Qualifications:
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent experience).
3+ years of Java development experience involving strong troubleshooting, debugging, and production support.
2+ years in an L3 Application Support role (or equivalent senior technical support role) in enterprise, mission‐critical environments.
Technical Skills
Languages/Frameworks: Java (8 & 17), C#, .NET, Spring Boot, Legacy Spring, JSF/JSP
Frontend / Integration: Full-stack development experience, RESTful API design/integration
Databases: MySQL (or relational DBs)
Servers & Tools: Tomcat 10.1, Maven, Ant
Versioning & CI/CD: GitFlow, Azure DevOps (or equivalent), TFS
Methodologies: Agile / Scrum
Soft Skills
Strong leadership in technical troubleshooting and critical incident resolution.
Analytical, with a sense of urgency, ownership, and accountability
Excellent communicator, able to engage with both technical and non‐technical stakeholders
Team player and mentor, willing to share knowledge and coach others
Adaptable, self-driven, and able to work independently under pressure
Job Roles & Responsibilities:Incident Management
Take ownership of escalated P1/P2 incidents from L1/L2 teams, resolving them with minimal supervision.
Perform deep root cause analysis at both code and data layers.
Engage with end users or stakeholders to gather additional details and to communicate progress.
Provide interim workarounds and permanent fixes; ensure compliance with SLA commitments.
Lead incident resolution efforts during major outages, including after‐hours support as needed.
Problem & Change Management
Identify recurring incident patterns; lead implementation of permanent solutions.
Review and assess change requests for feasibility, risk, and impact.
Define, implement, and validate corrective and preventive actions.
Document detailed root cause analyses, fixes, and lessons learned to feed the knowledge base.
Code‐Level Troubleshooting & Enhancement
Debug, optimize, and modify application code for incident resolution or enhancement tasks.
Collaborate with Development and QA teams to test and deploy fixes and feature releases.
Follow secure coding practices and adhere to project coding standards.
Service Improvement & Knowledge Sharing
Proactively contribute to service improvement initiatives to reduce incident rates and improve system performance.
Maintain and update knowledge base articles, runbooks, and standard operating procedures (SOPs) for use by L1/L2 teams.
Mentor and provide technical guidance to junior support engineers and developers.
Stakeholder Management
Work with Business Users, IT teams, and Project Managers to align support efforts with business needs.
Provide clear, timely updates and post‐incident reports to stakeholders.
Participate in transitions, system go‐lives, and operational readiness activities.
Why Join Us?
Enjoy competitive pay and benefits, with opportunities to grow your career.
Be part of a collaborative team where your work is valued and innovation is encouraged.
Work in a supportive environment that promotes work-life balance and personal growth.
How to Apply:
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GECO Asia

Muntinlupa City, Metro Manila
Permanent
Full-time