Application Support specialistProgressPro Services, Inc.

APPLICATION SUPPORT SPECIALIST
 
JOB RESPONSIBILITIES:
Identify and resolve issues with software applications, following the agreed procedures
Create documentation of troubleshooting activities and resolutions
Work closely with application vendors and internal Teams for application support activities
Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool
Prioritizing incidents according to their urgency and influence on the business
Check, Debug, rectify and test the system on program errors to ensure resolution
Ensure smooth workflow processes and attainment of service level commitments.
QUALIFICATIONS:
Degree/Diploma in Information Technology, Computer Science, or related disciplines
Minimum of 2-3 years of experience as an Application Support
Experience with support tools such as SQL, Grafana, Datadog, or equivalent
Strong analytical, negotiation, and interpersonal skills
Good written and verbal communication skills, able to explain clearly and concisely in the thought process