Japanese Speaking support specialistUpsell-Technologies Philippines, Inc.

UPSELL-TECHNOLOGIES PHILIPPINES, INC.
 
Is currently looking for:
 
JAPANESE SPEAKING SUPPORT SPECIALIST
 
Location: Ayala Center Cebu Tower, Cebu Business Park, Cebu City
Position Type: Full-time; on-site/remote
 
Job Summary:
 
We are seeking a highly motivated and customer-focused individual with fluency in both Japanese and English to join our call center team. As a Japanese Bilingual Call Center Agent, you will be responsible for providing exceptional customer service and support to our Japanese-speaking clients. You will handle inquiries, resolve issues, and provide accurate information about our products and services.
 
Key Responsibilities:
Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from Japanese-speaking customers, providing prompt and professional assistance.
Issue Resolution: Diagnose and troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
Information Management: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate and relevant information to customers.
Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve overall service quality.
Quality Assurance: Ensure compliance with company policies, procedures, and quality standards in all customer interactions.
Qualifications:
Language Proficiency: Native or near-native fluency in Japanese (both written and spoken) and strong proficiency in English IS A MUST!
Customer Service Experience: Previous experience in a call center or customer service role is preferred.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle difficult situations with patience and empathy.
Tech-Savvy: Proficiency in using computer systems, CRM software, and other call center tools.
Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and company policies.
Education: College/high school graduate or equivalent; additional qualifications in customer service, sales, or related fields are a plus.
Work Environment:
Office setting with standard hours; occasional overtime may be required.
Collaborative team environment with opportunities for professional growth.
Note: Applicants who do not speak Japanese will not be considered.