it support officer/ IT Service DeskGlobant Commerce Studio
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 19/04/2024
Deadline: 02/03/2024
Company Description
Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.
As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.
Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.
Job Description
The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you'll give them step-by-step instructions to help solve their problems using various diagnostic tests.
Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems
Tracking, routing and redirecting information about issues to the proper resources
Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback
Qualifications
Technically adept.
Excellent communication skills
Ability to make technical information and instructions user friendly
Strong customer service standards
Ability to multitask
Analytical ability
Above-average problem-solving abilities
Software maintenance and testing
Knowledge of database performance
Additional Information
✔Multiple learning opportunities and Professional Certification Programs
✔Working as a part of a Global team in a Multicultural Environment
✔Gifted Birthday Leave
✔Rewarding Compensation Package
Dare to be different!
Globant Commerce Studio
Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.
As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.
Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.
Job Description
The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you'll give them step-by-step instructions to help solve their problems using various diagnostic tests.
Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems
Tracking, routing and redirecting information about issues to the proper resources
Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback
Qualifications
Technically adept.
Excellent communication skills
Ability to make technical information and instructions user friendly
Strong customer service standards
Ability to multitask
Analytical ability
Above-average problem-solving abilities
Software maintenance and testing
Knowledge of database performance
Additional Information
✔Multiple learning opportunities and Professional Certification Programs
✔Working as a part of a Global team in a Multicultural Environment
✔Gifted Birthday Leave
✔Rewarding Compensation Package
Dare to be different!
Globant Commerce Studio
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Globant Commerce Studio
About the company
Position it support officer/ IT Service Desk recruited by the company Globant Commerce Studio at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on IT Support Officer/ IT Service Desk or Globant Commerce Studio company in the links above