IT Support engineerInfor SEA Pte Ltd

A Day in The Life Typically Includes: Provides both technical and functional support with strong knowledge related to a particular business function or a specific set of Infor products and other third-party application software. ESSENTIAL FUNCTIONS A Day in The Life Typically Includes: Provides both technical and functional support with strong knowledge related to a particular business function or a specific set of Infor products and other third-party application software. ESSENTIAL FUNCTIONS: . Provide 2nd level support and problem analysis for a specific application . Resolves issues related to technical product capabilities and client knowledge and ensures that the client is utilizing appropriate processing procedures. . Contributes to IT internal knowledge base. . Participates in project teams for the rollout of new versions/functionality or migration activities (focus on master data maintenance frontend/user setup) . Applies problem-solving abilities to familiar technical issues . Develop positive, ongoing business relationships with the internal customer's management team, and end-users striving to understand the customer's business issues . Ensures that company standards and policies are followed . Ensure that all required application support documentation exists and is maintained . Develop supplemental end-user training materials . Provide user training (project-related/based on logged incidents) . Provide simple ad-hoc reports What You Will Need: Basic Qualifications: . Bachelor's Degree in Computer Science or related field and/or equivalent experience . 3+ years of previous technical support experience. . Ability to consistently perform in a high-pressure, deadline global oriented environment. . Strong attention to detail. . Strong analytical and organizational skills. . Strong verbal and written communication skills as well as interpersonal skills . Proven ability to work independently, manage multiple priorities and, change work direction and priorities effectively as required. What Will Put You Ahead Preferred Qualifications: . Knowledge of SQL (2005/2008/Oracle/DB2) server and basic understanding of programming code (classic ASP/.Net/VB/Perl/UNIX scripting/Linux scripting). . Ability to gather, analyze, and document requirements from users and communicate to IT Developers / IT PMO for application/ systems development. . Experience with testing procedures . Understanding of relationships (interfaces) between business systems (preference Infor ION technology) . Knowledge in Infor applications . Knowledge in Infor business and IT processes . Appropriate business application or consulting experience. . Experience Infor applications or 3rd party applications like Softrax, Clarity or Salesforce.com, or banking systems.
Monster

Taguig City, Metro Manila
Permanent
Full-time