IT Service DeskStaff4Me

Job Description:CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!Job Description
We are pooling for IT Service Desk professionals to join our growing team!
As part of our IT operations group, you will provide high-quality technical support and ensure that all users receive prompt assistance and solutions to their IT-related needs. We will begin contacting shortlisted applicants as soon as we get the green light to proceed with hiring.Key Responsibilities
Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner
Troubleshoot and resolve IT-related issues using strong problem-solving skills
Document all support requests and resolutions in the ticketing system to ensure accurate tracking
Assist users with hardware setup and configuration, including desktops, laptops, and peripherals
Install and configure software applications, ensuring compliance with licensing requirements
Collaborate with other IT teams to escalate complex issues and improve service delivery
Stay current with IT trends to provide informed support and suggest improvements
Requirements:
Proven experience in an IT Support or Service Desk role; a minimum of 2 years preferred
Strong understanding of computer systems, mobile devices, and other tech products
Excellent communication skills, both verbal and written
Proficient in using ticketing systems and remote administration tools
Ability to work effectively in a fast-paced environment
Strong organizational skills and attention to detail
Certifications such as CompTIA A+, Network+, or equivalent are a plus
Benefits:e one meal a day
Emergency loan and financial assistance programs
Free 24-hour snacks and beverages
Health insurance and health subsidy
Retirement plan, life insurance, and savings plan
Team socialization allowance and attendance bonuses
Year-end performance bonus (company discretion)
And much more!
Staff4Me

Cebu City, Cebu
Permanent
Full-time