Description i. Provide level 1 support for end-users who contact the Service Desk (phone, email, web ticket and chat) to request help on standard business applications such as but not limited to: Office 365, Lotus Notes, SAP, Salesforce.com, other Bu Description i. Provide level 1 support for end-users who contact the Service Desk (phone, email, web ticket and chat) to request help on standard business applications such as but not limited to: Office 365, Lotus Notes, SAP, Salesforce.com, other Business Applications. ii. Perform account management-related activities (new creation, modification, deletion). iii. Perform incident management-related activities during outages or high-severity incidents. iv. Assist in creating new and updating existing knowledgebase articles for Service Desk troubleshooting, processes and procedures v. Participate on IT Projects (e.g. Global or Local) as directed by IT Service Desk Service Delivery Lead,
Project Manager or Process Owner. Qualifications i. Bachelor's degree holder in IT or Engineering considerations may be given to non-IT Degree holders or those who attended college up to 4th or 5th year but did not graduate provided they have at least 3 years work experience in the field of IT, preferably in Service Desk. ITIL V3 Foundations or other IT certifications (e.g. MCSP) is desired but not required. ii. 1-2 years related work experience: may come from onsite IT support background (local or overseas), Service Desk team from other organization (ITO or shared services), or junior application or infrastructure support personnel. iii. For non-IT Professional with at least 3 years work experience: may come from a BPO
Technical Support background (local or overseas). iv. At least INTERMEDIATE Mandarin Language proficiency level, both oral and written communication. v. At least INTERMEDIATE English Language proficiency level, both oral and written communication. vi. Comfortable working with diverse group of individuals who maybe of different nationality, come from varying educational, religious, political background or gender orientation vii. Knowledgeable with and/or experience with non-technical concepts such as
Customer Service, Effective Communication Skills, Trainability and Adaptability, Problem Solving and Analytical Thinking, etc. The Business Area ContiTech develops, produces and markets products, systems and intelligent components made from rubber, plastic, metal and textiles. These products are used in mining, the agricultural industry, railway engineering mechanical and plant engineering, the automotive industry and other important sectors of the future.
Monster
