it operations AdministratorCoverGo

Top 3 Reasons To Join Us
Competitive Salary
100% Remote
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We're the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We've grown our annualized revenue by over 30x since January 2021
We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About the Role
As an IT Operations Administrator, you will contribute to the seamless operation and security of our IT business systems with a customer-focused, hands-on approach to delivering efficient and secure IT services. The role involves a combination of hard skills, including proficiency in identity and access management, endpoint configuration, and IT service management, as well as essential soft skills like problem-solving, communication, and a proactive attitude. Ultimately, the IT Operations Administrator is vital in maintaining a stable IT environment and fostering continuous improvement within the organization.
What You Will Do
Efficient resolution of day-to-day IT tasks and execute existing IT operations while continually improving and automating processes
Work in agile environments, organize tasks in a ticketing system, and engage in daily time tracking
Perform daily tasks which consists some of the following activities: Agile team ceremonies, ticket backlog grooming, incident management, change management, problem management, and endpoint configuration
Actively engage with the user base, solicit feedback, and enhance processes for maximum user satisfaction
Work with Google Workspace, Okta, Slack, Office365, MS InTune, Atlassian
Other tasks that depend on your previous experience on the 4 IT domains listed below:
Google Workspace/Microsoft Entra ID/Active Directory or similar Identity and Access Management solutions
Endpoint management (group policies, secure default configuration, app provisioning, etc.)
Internal IT Service Desk/Help Desk/administrator operations in L2 or above
IT service documentation and hands-on service improvement for internally facing IT services.
Join our IT administration team with a direct report to the Head of Security
Perform ad hoc IT-operations related assignments and projects as required
What We Need
Minimum 1 year of experience as IT Operations Administrator or in a similar role
Expertise in at least 2 of the following 4 IT operation domains:
Google Workspace/Microsoft Entra ID/Active Directory or similar Identity and Access Management solutions
Endpoint management (group policies, secure default configuration, app provisioning, etc.)
Internal IT Service Desk/Help Desk/administrator operations in L2 or above
IT service documentation and hands-on service improvement for internally facing IT services
A university degree in Computer Science, or any relevant science or engineering discipline; alternatively, a track record in technical IT upskilling
Relevant experience in areas such as cybersecurity, software development, or bash scripting would be an advantage
Experience in all or at least some of following systems: Google Workspace, Okta, Slack, Office365, MS InTune, and Atlassian
Fully remote position but must be currently based in the Philippines due to timezone requirements
Excellent English skills, both written and spoken
Ability to work independently, be a self starter, and have a solution-driven approach, actively solving problems and driving positive change in the organization
Ability to obtain organizational buy-in and exercise nondisruptive change management
Creativity to build engaging, secure IT services that enhance user experience
Someone who is meticulous, well-organized and conscientious with a high level of initiative at work
Why You'll Love Working Here
Fully Remote
Flexible Leave
International Environment
Competitive renumeration package
Performance Bonus
Stock Options after 6 months
Company activities and events
Learning and development plan
CoverGo Company
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CoverGo

Metro Manila
Permanent
Full-time