IT Lead - Cebu (for Company based in USA)
A First Name Basis | Remote (Cebu-Based)
Salary: $8 USD / Hour (approximately ₱75,000 Pesos / month)
About the Role
We're a large, US-based home care company growing quickly with over 7,000 employees in the US and over 120 team members in Cebu. You will be primarily supporting our US-based employees with IT Support and Initiatives. This is a ground-floor opportunity to own help lead IT operations, work directly with our US-based IT Director, and grow into a true leadership role as we scale. If you're the kind of person who fixes a problem once and then builds a system so it never happens again, this role was written for you.
What You'll Own
Day-to-Day Support
Internet connectivity, cabling, and network setup
Printer and hardware troubleshooting
Chromebook configuration, enrollment, and shipping logistics
VOIP system management via RingCentral (logins, number assignment, porting)
CRM support for AxisCare (form creation, system management, user access)
Global Data platform (login creation, data hygiene, rep coordination)
Microsoft 365 ecosystem (Teams, Outlook, SharePoint, Excel)
Systems & Process Building
This is where we want you to shine:
Build and maintain SOPs for every repeatable IT task so the team isn't dependent on any one person
Own our IT ticketing system - not just responding to tickets but analyzing patterns and eliminating recurring issues at the root
Develop and manage a device inventory system and equipment lifecycle process
Create an IT onboarding checklist so every new hire is set up cleanly from day one
Proactively identify gaps in our tools, workflows, and infrastructure before they become problems
Fleet & Operations Support
Manage administrative and logistical aspects of our company car fleet in the US
Who You Are
You have 5+ years of IT support or systems experience, ideally in a help desk, desktop support, or IT coordinator role
You know your way around basic networking (Wi-Fi, routers, modems, cabling)
You're comfortable in Microsoft 365
You've worked with VOIP systems - RingCentral experience is a strong plus
You're a clear communicator in English, written and verbal
You don't wait to be told what to do - you see what needs building and you build it
Experience with Chromebook device management (Google Admin Console)
What We Offer
$8 USD / Hour (approximately ₱75,000 Pesos / month)
Direct mentorship from our US IT Director
A seat at the table as we double in size - your systems will scale with us
Real ownership, not a support queue
A First Name Basis | Remote (Cebu-Based)
Salary: $8 USD / Hour (approximately ₱75,000 Pesos / month)
About the Role
We're a large, US-based home care company growing quickly with over 7,000 employees in the US and over 120 team members in Cebu. You will be primarily supporting our US-based employees with IT Support and Initiatives. This is a ground-floor opportunity to own help lead IT operations, work directly with our US-based IT Director, and grow into a true leadership role as we scale. If you're the kind of person who fixes a problem once and then builds a system so it never happens again, this role was written for you.
What You'll Own
Day-to-Day Support
Internet connectivity, cabling, and network setup
Printer and hardware troubleshooting
Chromebook configuration, enrollment, and shipping logistics
VOIP system management via RingCentral (logins, number assignment, porting)
CRM support for AxisCare (form creation, system management, user access)
Global Data platform (login creation, data hygiene, rep coordination)
Microsoft 365 ecosystem (Teams, Outlook, SharePoint, Excel)
Systems & Process Building
This is where we want you to shine:
Build and maintain SOPs for every repeatable IT task so the team isn't dependent on any one person
Own our IT ticketing system - not just responding to tickets but analyzing patterns and eliminating recurring issues at the root
Develop and manage a device inventory system and equipment lifecycle process
Create an IT onboarding checklist so every new hire is set up cleanly from day one
Proactively identify gaps in our tools, workflows, and infrastructure before they become problems
Fleet & Operations Support
Manage administrative and logistical aspects of our company car fleet in the US
Who You Are
You have 5+ years of IT support or systems experience, ideally in a help desk, desktop support, or IT coordinator role
You know your way around basic networking (Wi-Fi, routers, modems, cabling)
You're comfortable in Microsoft 365
You've worked with VOIP systems - RingCentral experience is a strong plus
You're a clear communicator in English, written and verbal
You don't wait to be told what to do - you see what needs building and you build it
Experience with Chromebook device management (Google Admin Console)
What We Offer
$8 USD / Hour (approximately ₱75,000 Pesos / month)
Direct mentorship from our US IT Director
A seat at the table as we double in size - your systems will scale with us
Real ownership, not a support queue
Submit profile
A First Name Basis
About the company
Senior Team Lead (US Payroll, Asst Mgr) - Hybrid Reguralization
The 360 Companies, Inc.
Cebu, CebuAgreement
Cebu, CebuAgreement
Position IT lead recruited by the company A First Name Basis at Cebu, Cebu, Joboko automatically collects the salary of ₱70,000 - 80,000 per month, finds more jobs on IT Lead or A First Name Basis company in the links above
About the company