IT SupervisorCebu Palm Grass Hotel

CEBU PALM GRASS HOTEL
 
Is currently looking for:
 
IT SUPERVISOR
 
An IT Supervisor is responsible for overseeing the day-to-day operations of an organization's information technology (IT) department. They manage a team of IT professionals and ensure that all IT systems, networks, and infrastructure function effectively and securely. The role involves both technical expertise and leadership skills to manage projects, provide solutions, and ensure the organization's IT needs are met.
 
Key Responsibilities:
Team Management:
Lead and supervise a team of IT specialists, technicians, and support staff.
Conduct performance reviews, provide training, and manage staffing schedules.
Foster collaboration and professional growth within the team.
Infrastructure Maintenance:
Ensure the organization's network, servers, and systems are operational and meet security standards.
Monitor system performance, troubleshoot issues, and implement fixes.
Plan and oversee software and hardware upgrades, patches, and system improvements.
Technical Support:
Provide support for technical issues, including hardware, software, and network problems.
Develop and implement IT policies and procedures to ensure system reliability and data security.
Ensure efficient troubleshooting processes are in place for user issues.
Project Management:
Oversee IT projects from planning to implementation, ensuring timely delivery within budget.
Coordinate with other departments to determine IT needs and integrate solutions.
Manage vendor relationships for purchasing hardware, software, and outsourced services.
Security and Compliance:
Implement and maintain cyber security measures to protect the organization's data and systems.
Ensure compliance with industry regulations and company policies, such as data protection laws.
Perform regular system audits and vulnerability assessments.
Budget Management:
Manage the IT department's budget, ensuring cost-effective solutions.
Make recommendations for IT investments based on the organization's long-term strategy.
Documentation and Reporting:
Maintain clear and up-to-date records for all IT assets and systems.
Prepare regular reports on system performance, IT projects, and any ongoing issues.
Qualifications:
 
1. Education:
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Advanced certifications or Master's Degree is a plus.
2. Experience:
3-5 years in IT, with at least 2 years in a supervisory role.
3. Technical Skills:
Proficient in network management, server maintenance, IT security, and cloud platforms.
Experience with IT service management tools and troubleshooting software/hardware.
4. Leadership Skills:
Strong team management, problem-solving, and project management abilities.
Ability to mentor staff and communicate effectively with both technical and non-technical teams.
5. Certifications (Preferred):
Comp TIA A+, Network+, or Security+.
ITIL Foundation, Cisco, Microsoft, or Project Management certifications.
6. Soft Skills:
Strong attention to detail, time management, and analytical thinking.
Excellent communication skills for collaboration and support.