IT AssociateSkyrocket Studios

*HYBRID SETUP - Reports to our office in Mandaluyong as needed
Reports to: CEO > Head of Technology Responsibilities
Should include the following but not limited to:
1. Set up the IT infrastructure:
Installing a network: Configuring routers, switches, and firewalls to connect devices and protect the network from unauthorized access.
Choosing hardware: Selecting appropriate computers, printers, servers, and storage devices based on the company's needs.
Selecting software: Choosing operating systems, productivity suites, email platforms, and other essential software.
2. Create user accounts and permissions:
Setting up accounts: Creating individual logins for each employee with unique usernames and secure passwords.
Assigning permissions: Granting access to specific files, folders, applications, and systems based on job roles and responsibilities.
Managing access control: Regularly reviewing and updating user permissions to maintain security and compliance.
3. Install and configure applications:
Installing software: Downloading, installing, and activating necessary software programs on company devices.
Configuring settings: Customizing software options to align with company policies and user needs.
Testing functionality: Ensuring applications operate correctly and integrate smoothly with other systems.
4. Train employees on how to use the technology:
Conducting training sessions: Providing hands-on instruction and guidance on using new software, hardware, and systems.
Creating documentation: Developing user manuals, tutorials, and FAQs for easy reference.
Offering ongoing support: Providing troubleshooting assistance and answering employee questions as needed.
5. Develop a disaster recovery plan:
Identifying critical data and systems: Determining which data and systems are essential for business operations.
Creating backup procedures: Establishing regular data backups to secure information and ensure recovery.
Planning for recovery: Developing a detailed plan for restoring systems and data in the event of a disaster.
6. Implement security measures:
Installing firewalls: Blocking unauthorized access to the network and protecting against external threats.
Deploying intrusion detection systems: Monitoring network activity for suspicious behavior and potential attacks.
Encrypting sensitive data: Protecting confidential information from unauthorized access or theft.
7. Establish ongoing support:
Providing help desk services: Handling employee inquiries and troubleshooting technical issues.
Maintaining systems and software: Performing updates, security patches, and regular maintenance.
Monitoring performance: Optimizing system performance and identifying potential problems.
Key Performance Indicators (KPIs)
Project Timelines: Ensure projects are delivered on time by tracking and meeting deadlines.
Budget Adherence: Keep projects within budget constraints and report on budget utilization.
Client Satisfaction: Measure client satisfaction through feedback and successful project delivery.
Team Productivity: Monitor team efficiency and productivity throughout the project lifecycle.
Scope Management: Successfully manage and control project scope to avoid scope creep.
Quality Assurance: Ensure the delivered product meets quality standards and client expectations.
Risk Management: Identify, assess, and mitigate risks to project success.
Stakeholder Communication: Effectively communicate with stakeholders to keep them informed and engaged.
Requirements
Education: A bachelor's degree in a relevant field such as project management, business, computer science, or a related discipline.
5 years+ of extensive experience in a specific IT field, with a deep understanding of relevant technologies.
Leadership experience, potentially overseeing teams or major projects.
Expertise in problem-solving and troubleshooting.
Proven ability to design and implement complex IT solutions.
Involvement in strategic planning and decision-making.
Tools
Project Management Tools: Proficiency in tools like clickup, Jira, Trello, Asana, or Monday.com for task management and collaboration.
Communication Tools: Familiarity with communication platforms such as Slack, Microsoft Teams, or similar tools to facilitate team communication.
Google Workspace tools: proficiency on google workspace tools like drive, sheets, docs, slides and calendars.
Technical Skills
Network administration: Expertise in setting up and managing networks, including configuring routers, switches, firewalls, and wireless access points.
Hardware installation and troubleshooting: Ability to install and troubleshoot hardware components like computers, printers, servers, and storage devices.
Software installation and configuration: Proficiency in installing, configuring, and managing various software applications, including operating systems, productivity suites, email clients, and security software.
Troubleshooting: Strong problem-solving skills to identify and resolve technical issues efficiently.
Security implementation: Knowledge of security best practices and the ability to implement security measures like firewalls, intrusion detection systems, and data encryption.
Soft Skills
Communication: Excellent communication skills to explain technical concepts to non-technical users and provide clear instructions.
Problem-solving: Ability to analyze problems, identify root causes, and develop effective solutions.
Organization: Strong organizational skills to manage multiple projects and tasks simultaneously.
Time management: Ability to prioritize work and meet deadlines.
Customer service: Patience and ability to provide helpful and courteous support to employees.
Coding Languages: Should know the following but not limited to:
General-purpose languages
Python
Java
JavaScript
C/C++
Web development languages
HTML
CSS
JavaScript
PHP
Database languages
SQL: Standard language for interacting with databases.
Networking languages
Python: Can be used for network automation and configuration management.
Bash: Unix shell scripting language often used for network administration tasks.
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Skyrocket Studios

Mandaluyong City, Metro Manila
Permanent
Full-time