internal: ar Quality Control representativePMAX Global

The AR Quality Control Representative (QC) ensures the accurate resolution of claims in the Accounts Receivable Department by monitoring the visits worked by the AR representative in the PM system for any task and level of the AR Pyramid.
The AR Quality Control Representative (QC) is responsible for assessing the quality of steps taken, review done and documentation, of our representatives who deal with our clients and practices. He will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for process improvements and enhance the overall customer's experience.
They assist in these roles by: * Performs quality check on processed visits using the QC checklist
Use the QC tool in Maxtrack to report all errors found
Provides actionable data to the teams and the department as needed
Coordinates and facilitates calibration sessions with POCs and SMEs or Team Leaders
Provides feedback to AR Team Leaders and Managers
Prepares and analyzes quality reports for department review
Identify error trends, improvement opportunities and risk potentials
Reports any HIPAA related violations
Perform other duties as assigned
Qualifications and Requirements
Outstanding dedication to providing exceptional quality and customer care
Solid time management, detail-oriented and analytical skills
Excellent verbal, written and interpersonal communication skills
Proficient in working with Microsoft Office, especially PowerPoint, Word, and Excel
Highly skilled in using computer applications for AR or Practice Management systems
In-depth understanding of Revenue Cycle Management and Accounts Receivable
Must have a College degree; degrees and courses related to Medical Field is a plus
Previous experience in a QC or QA role is preferred
Must be a Level 2 skilled or certified AR Representative
Previous call center experience related to Medical Accounts and Programs is a plus
No records of disciplinary action including issues in attendance and tardiness
ApplicantPro